XTN-D84D970 | CUSTOMER SERVICE REPRESENTATIVE

DUTIES AND RESPONSIBILITIES - Answer incoming incoming customer calls,chat, email with experience and proficiency within the company standards when applicable - Answer incoming chat and social media inquiries for order status, stocks complaints, and general inquires - Enter orders and order type with accuracy, expedience, and proficiency within the company standards when applicable - Provides all pertinent information regarding order and order management including resolution follow up to internal and external stakeholders when applicable - Maintain current customer profiles, database, and system linking to customer-facing information to assure customer satisfaction and information sharing - Solve problems within the scope of the company policy and departmental procedures to assure customer satisfaction - Develop a strong working knowledge of company products, policies, procedures to assure customer satisfaction - Reports all issues, potential issues, customer satisfaction requests, and improvement suggestions upwards through the leadership team - Meet and exceed individual and company goals QUALIFICATIONS - Bachelor’s degree or at least high school diploma - Experience in Voice, Email, and Chat. Experience in Sales is a plus factor as well. - 2 years of Customer Service Call Center experience or comparable experience required - Hardworking, Flexible, proactive, and eager to work - Reliable and responsible - Experience in Zendesk and Shopify is a plus - The ability to work in a team environment (multiple people towards the same/similar goals) required - Strong working knowledge of PC/Computer Systems including but not limited to Windows and Microsoft Office required - Must have an internet connection of 25mbs to able to qualify for work from home set up Originally posted on Himalayas