XTN-C2D6967 | GLOBAL NOC TIER 1 ENGINEER

About Us:

Intelletrace is a leading telecommunications company offering comprehensive support in data, internet, VoIP, voice, security, and managed services for businesses across the United States and internationally. We serve as a single point of contact, connecting businesses with top-tier carriers to meet their specific needs. Learn more about us at .

Candidate Location: Philippines, preferably in Metro Manila.

- Highly competitive salary and benefits package based on experience and qualifications.

- Permanent Work-From-Home arrangement.

- Internet and Mobile Allowance.

- Upon hiring
- Internet Allowance: 2500

- Mobile Allowance: 500

- Upon Regularization
- 10 Days Vacation Leave

- 10 Days Sick Leave

- HMO

- 3 Years Of Work Anniversary as Regular Employee
- Rice Subsidy

- Birthday Leave

- 14th Month Pay

- 5th Year Of Work Anniversary as Regular Employee
- Retirement Plan

- +1 total Free HMO Dependent

- 15 Days Of Vacation Leave

- 7th Year Of Work Anniversary as Regular Employee
- 20 Days Of Vacation Leave

- +2 total Free HMO Dependent

- Ticket Creation: Managing tickets for proactive network alerts, change requests, inquiries, and level 1 configuration changes.

- Troubleshooting: Investigating and resolving basic network issues reported by end-users or monitoring tools, adhering to established procedures.

- Circuit Troubleshooting: Reporting circuit-related problems to Internet Service Providers (ISPs) and collaborating for resolution.

- Tool Maintenance: Ensuring the upkeep and accuracy of Remote Monitoring and Management (RMM) and Network Management Systems (NMS) tools.

- Documentation: Creating and updating network documentation, including diagrams and standard operating procedures.

- Incident Communication: Providing updates to internal teams, clients, and vendors to resolve network-related incidents.

- Customer Ticket Updates: Regularly updating customers on the status and progress of their tickets.

- Project and Report Support: Assisting with projects and report generation as needed.

- Network Maintenance: Participating in network maintenance activities during or outside of business hours as required.

- Bachelor's Degree in Information Technology, Computer Science, or a related field.

- Minimum of 2 years of relevant experience in network engineering or a similar field.

- Thorough understanding of IT LAN and WAN networking concepts.

- Proficiency in configuring and troubleshooting Cisco and Fortinet Technologies.

- Hold industry certifications such as CCNA or Fortinet NSE; CCNP certification is advantageous.

- Excellent communication skills, both verbal and written, enabling effective collaboration with team members, stakeholders, and vendors.

- Commitment to ongoing learning, training, and development.

Requirements:

- Willingness to work remotely and on flexible shifts.

- Reliable home internet connection and a quiet work environment.

Originally posted on Himalayas