XTN-758C984 | IT SUPPORT STAFF

The IT Support Specialist is responsible for providing first-level technical assistance to end-users. This role involves troubleshooting and resolving a wide range of issues , including hardware, software, and network problems.

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- Health Insurance/HMO

- Enjoy unlimited MadMax Coffee

- Diverse learning & growth opportunities

- Accessible Cloud HR platform (Sprout)

- Above standard leaves

- Provide first-level technical support for hardware, software, and network issues.

- Troubleshoot and resolve software defects and performance problems.

- Monitor and maintain network connectivity, printers, and other office IT infrastructure.

- Manage user accounts, including password resets and permission changes.

- Respond to and resolve user queries promptly via phone, email, or in-person.

- Support and maintain communication tools such as video conferencing and VoIP.

- Document IT support requests, resolutions, and maintain asset inventory.

- Assist in IT projects, including system upgrades and new deployments.

- Create and update technical documentation for internal systems.

- Stay current with emerging technologies to improve our IT infrastructure.

- Proficiency in operating systems (Windows, macOS,).

- Deep knowledge of Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive, Power Apps, etc.).

- Experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI).

- Knowledge of networking concepts (TCP/IP, DNS, DHCP).

- Experience with helpdesk software (e.g., Manage Engine, Zendesk).

- Understanding of cybersecurity basics and ITIL frameworks (optional).

- At least 2 years’ experience in the same IT support role.

Soft Skills

- Strong problem-solving and analytical skills.

- Excellent communication to interact with technical and non-technical users and customer service skills.

- Ability to prioritize tasks in a fast-paced environment.

Originally posted on Himalayas