XTN-1171684 | GLOBAL NOC TIER 2 ENGINEER

About Us:

Intelletrace is a leading telecommunications company offering comprehensive support in data, internet, VoIP, voice, security, and managed services for businesses across the United States and internationally. We serve as a single point of contact, connecting businesses with top-tier carriers to meet their specific needs. Learn more about us at .

Candidate Location: Philippines, preferably in Metro Manila.

- Highly competitive salary and benefits package based on experience and qualifications.

- Permanent Work-From-Home arrangement.

- Internet and Mobile Allowance.

- Upon hiring
- Internet Allowance: 2500

- Mobile Allowance: 500

- Upon Regularization
- 10 Days Vacation Leave

- 10 Days Sick Leave

- HMO

- 3 Years Of Work Anniversary as Regular Employee
- Rice Subsidy

- Birthday Leave

- 14th Month Pay

- 5th Year Of Work Anniversary as Regular Employee
- Retirement Plan

- +1 total Free HMO Dependent

- 15 Days Of Vacation Leave

- 7th Year Of Work Anniversary as Regular Employee
- 20 Days Of Vacation Leave

- +2 total Free HMO Dependent

- Escalation Support: Receive and address Tier 1 escalations, providing prompt and effective resolutions to network-related problems.

- Network Changes: Perform level 1-2 network change requests, ensuring changes are implemented accurately and according to established protocols.

- Network Design: Contribute to network design activities, collaborating with engineers and architects to develop scalable and reliable network solutions.

- Circuit and Network Installations: Coordinate and oversee circuit installations, network deployments, and infrastructure upgrades, adhering to project timelines.

- Troubleshooting Expertise: Utilize advanced troubleshooting techniques and tools to diagnose and resolve complex network issues.

- Documentation and Reporting: Maintain accurate and up-to-date documentation of network changes, designs, and installation processes.

- Customer Ticket Updates: Provide regular updates to customers regarding the status and progress of their tickets.

- Project and Report Support: Assist with projects, generate reports, and contribute to project-related documentation.

- Network Maintenance: Attend network maintenance activities during or off business hours as required.

- Bachelor's Degree in Information Technology, Computer Science, or a related field.

- Minimum of 4 years of relevant experience in network engineering or a similar field.

- Thorough understanding of IT LAN and WAN networking concepts.

- Proficiency in configuring and troubleshooting Cisco and Fortinet Technologies.

- Hold industry certifications such as Cisco CCNP or Fortinet Certified Professional.

- Excellent communication skills, both verbal and written, enabling effective collaboration with team members, stakeholders, and vendors.

- Commitment to ongoing learning, training, and development.

Requirements:

- Availability for night shifts.

- Reliable home internet connection and a quiet work environment.

- Cisco CCIE or Fortinet Certified Solutions Specialist is a plus.

Originally posted on Himalayas