X9964383 | Senior UX / User Research Specialist
Job Title: Senior UX / User Research Specialist (Product Quality & Localized Experience)
Location: Remote / (Specify if needed)
Responsibilities
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Continuously monitor and analyze product experience metrics (e.g., NPS, conversion rate), providing insightful localized feedback to the HQ team.
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Conduct regular user research, competitive benchmarking, and expert reviews to identify product experience gaps and opportunities across different international markets.
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Apply both qualitative and quantitative research methods (surveys, interviews, usability testing, behavioral data analysis, etc.) to deeply understand local user needs, behaviors, and pain points.
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Collaborate cross-functionally with Product, Design, Data, Marketing, and Engineering teams across regions to drive localized experience optimization and ensure continuous product quality improvement.
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Contribute to building global experience standards and methodologies to support a truly global + local ticketing experience for worldwide users.
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Demonstrate strong stress tolerance and adaptability, capable of managing complex tasks and large-scale event-related projects in high-pressure environments.
Qualifications
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Bachelors degree or above in UX, user research, data analytics, product management, or related fields.
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Minimum 2+ years of experience in internet or mobile products, with the ability to independently conduct research, experience evaluation, or product improvement projects.
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Solid understanding of design thinking and UX methodologies, with a proven ability to convert insights into actionable optimization plans.
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Fluent English communication skills for efficient collaboration with international teams.
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Experience in ticketing, live entertainment, e-commerce, or travel industries is a strong plus.
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Familiarity with local culture and user behavior, with passion for improving localized experiences for global products.
Originally posted on Himalayas