Workday HCM Manager (Global Delivery Center)
About the Role:
The HCM Manager provides leadership and expert advice to management and to the members of his/her team. You will work closely with other teams to identify business and project needs, assist with staffing assignments, and ensure work/life balance of our consultants are monitored and adjusted appropriately. The Manager typically reports to a Senior Manager level position within the Delivery organization.
Key Responsibilities:
-
Manages all aspect of customer support including workforce management, service level management, and customer relationship management
-
Works directly with clients and spearheads team project planning, requirements gathering, design, testing, deployment, and maintenance of Workday eco-system
-
Oversees team workload and serves as an escalation path for urgent or high priority issues and major requests. Resource coordination and allocation for team members prioritizing tasks/CRs within team
-
Oversees team forecasting and utilization
-
Will work on post go-live major change requests and/or enhancements’ End to End Testing and partners with customers in all phase of project up to hypercare support
-
Manages day-to-day team operations in identifying and establishing processes, standards, and key metrics
-
Build and consolidate Internal training materials and/or create pack for new functionality deployment & offering for customers
-
Work effectively with team members to support customer satisfaction and success.
Skills and Experience:
-
Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or IT-Engineering related field is required
- Strong Workday implementation experience
- 5 years’ experience with Workday
- SME of at least 1 Workday Module
-
With Workday supplemental Certification is an advantage (Payroll, Absence, Time Tracking, Core and Advanced Compensation etc.)
-
Ability to manage multiple projects and initiatives simultaneously
-
Ability to identify and analyze areas of risk and develops plans to minimize.
-
Strong communication, presentation, and analytical skills, with the ability to effectively manage customer expectations
-
Ability to work in diverse, fast paced environment and effectively collaborate across teams.
Why choose Cognizant :
- Entrepreneurial environment that welcomes your ideas
- Opportunity to do great work
- Outreach programs that support communities and tap into your volunteer spirit
- Learning opportunities to help current needs and advancement
- Global operations, with opportunities in North America, Europe and Asia Pacific
- An abundance of Affinity groups to meet your needs
Cognizant Core Values:
-
Work as One: We think beyond roles, relying on each other’s strengths to win as a team.
-
Raise the Bar: We always aim for excellence in how we work and what we deliver.
-
Dare to Innovate: We push boundaries and take chances to reimagine what’s possible.
-
Do the Right Thing: We all lead with integrity and always make the ethical choice.
-
Own It: We own the outcomes for our company, colleagues, and community.
Originally posted on Himalayas