Wholesale Sales Operations Manager / Wholesale CSR

## Role Overview We are looking for a **Wholesale Sales Operations Manager / Wholesale Customer Service Representative** to manage wholesale customer relationships, support sales operations, and ensure smooth order processing from inquiry through fulfillment. The ideal candidate is highly organized, customer-focused, and experienced in working with wholesale accounts, distributors, retailers, or B2B customers. ## Key Responsibilities * Manage day-to-day communication with wholesale customers, retailers, and business accounts. * Respond to wholesale inquiries, product questions, pricing requests, and order-related concerns. * Process and manage wholesale orders accurately and efficiently. * Prepare and send quotes, invoices, order confirmations, and other customer documentation. * Coordinate with sales, inventory, fulfillment, and operations teams to ensure orders are completed on time. * Monitor order status, backorders, shipping issues, returns, and customer concerns. * Maintain accurate customer and order information in CRM and sales systems. * Support account management and maintain strong relationships with wholesale clients. * Follow up on open orders, quotes, payments, and customer requests. * Assist with sales reporting, order tracking, and pipeline management. * Identify recurring operational issues and recommend process improvements. * Ensure wholesale customers receive timely, professional, and accurate support. ## Requirements * 2+ years of experience in **Wholesale Sales, Sales Operations, B2B Customer Service, Order Management, or Account Management**. * Experience working with **wholesale, retail, distributors, or B2B accounts** is strongly preferred. * Strong written and verbal English communication skills. * Excellent attention to detail and organizational skills. * Strong understanding of order processing and sales operations. * Ability to manage multiple accounts, orders, and priorities simultaneously. * Strong problem-solving and follow-through skills. * Comfortable working independently in a remote environment. ## Preferred Tools & Skills Experience with the following is a plus: * Shopify / Shopify Plus * HubSpot * Salesforce * Gorgias * Zendesk * QuickBooks * NetSuite * ERP / Order Management Systems * Google Workspace / Microsoft Office * Excel / Google Sheets ## Ideal Candidate The ideal candidate is **organized, commercially minded, detail-oriented, and customer-focused**. They should be comfortable balancing customer service with sales operations and have the ability to keep wholesale orders, accounts, and internal teams organized. **Experience:** Wholesale / B2B Sales Operations / Customer Service **Industry:** Retail, E-commerce, Consumer Products, or Wholesale preferred **English:** Strong professional English **Core Skills:** Wholesale Account Management, Order Processing, Customer Service, Sales Operations, CRM, Inventory Coordination