Warranty Administrator

Company Overview Join WarrCloud , a pioneering technology powerhouse leading the charge in automotive warranty processing. We’re not just a company; we are the future, using cutting-edge proprietary software, including first-of-its-kind AI/ML technology, to redefine efficiency and deliver unparalleled warranty claim results for automotive dealerships and OEMs. We are seeking a proactive, detail-driven, and tech-savvy individual to step into a key role as a Warranty Specialist. Why You'll Thrive at WarrCloud - Be part of a team that is first to market and shaping the future of warranty claims processing. - Enjoy the freedom of a 100% Remote opportunity. - Receive a competitive salary, performance-based bonus opportunities, and a home office stipend. - We invest in you: Free employee health insurance and a 401K with employer match. - Clear advancement paths into management, Product, Customer Success, Deployment, and Accounting. - Work hands-on with cutting-edge AI/ML technology. - Experience an awesome company culture that is flexible, humble, and kind, where your input is valued and teams are highly supportive. What Our Specialists Say “Every single person I interact with at WarrCloud treats me like a professional” “My stress level at work dropped 90%, I love the automated software and friendly team.” “No more massive pile of paperwork sitting on my desk, it feels less daunting to work with a screen and have electronic repair orders” Position Overview As a Warranty Specialist, you are a financial safeguard and revenue generator, playing a pivotal role in optimizing client outcomes. You will leverage our proprietary, advanced software to expertly manage, audit, and process complex warranty claims with speed and precision. This role demands a detail-oriented professional with a strong technological proficiency and the drive to work autonomously, ensuring maximum claim value and maintaining exceptional client satisfaction. What You Will Do - Revenue Maximization: Apply expert knowledge to meticulously review submitted claims (especially complex ones), identifying and capturing additional revenue opportunities for our clients. - Intelligent Processing: Utilize our proprietary software to efficiently review, validate, and process warranty claims with industry-leading accuracy. - Claim Optimization: Conduct thorough analysis of claims by reviewing labor operations, warranty terms, and client details, to accurately assign billable hours to technicians in compliance with applicable OEM guidelines. - Client Communication & Resolution: Proactively communicate with clients and stakeholders to secure necessary documentation, resolve claim issues, and provide timely, professional responses regarding claim status and eligibility. - Compliance & Documentation: Rigorously document all claim activities (approvals, rejections, and resolutions), ensuring strict adherence to company and OEM policies. - Financial Hygiene: Maintain the dealer's warranty receivables schedule, ensuring all items have been reconciled with the OEM and communicating necessary adjustments. - Strategic Collaboration: Partner with cross-functional teams (Client Success, Product, Development) to analyze warranty claim trends, share best practices, and actively drive significant process improvements. - Knowledge Leadership: Stay current on all product knowledge, OEM warranty policies, and industry regulations, serving as a trusted resource for clients and internal teams. Performance Incentives and Referral Bonuses WarrCloud believes in rewarding growth and talent. We offer: - Monthly Bonus: Earn additional income based on the claims that you process that were paid by the client by the OEM. - Dealership Referral Bonus: Receive $500 for introducing a new automotive dealership or group that becomes a client. - Talent Referral Bonus: Receive $1,500 for referring a new Warranty Specialist. Additional Information Applicants who advance in the se