WalkMe Design Associate

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit .
JOB DESCRIPTION SUMMARY
Supports the execution of the Company’s property management software platform by designing, developing, and implementing training curriculum that drives software acclimation and enhanced customer satisfaction thereby improving team member performance. JOB DESCRIPTION
KEY RESPONSIBILITIES:

- Participates in establishing annual goals and objectives for WalkMe programs, projects, and initiatives that align with the overall IT business plan and the Company’s strategy for team member education, development, performance, and retention. Design, develop, and implement WalkMe digital adoption solutions by using the full suite of WalkMe Apps.

- Monitors, researches, and incorporates emerging trends in digital adoption platforms (DAP) and e-learning to enhance WalkMe solution design and functionality. Utilize the WalkMe Institute to remain current with WalkMe releases and continue product education.

- Oversees and implements evaluation methods to measure the effectiveness of WalkMe solutions on participant learning and performance, developing surveys, tests, and follow-up evaluations for reporting training results.

- Reviews and updates existing WalkMe solutions to reflect changes in the Company’s business practices and industry trends, recommending implementation approaches to ensure seamless integration into digital adoption strategies.

- Monitors end-user feedback, completes scheduled maintenance, and utilizes project tracking boards to ensure that system issues and user enhancement requests are addressed and resolved quickly.

- System Administration: Oversees the administration of WalkMe within the company’s property management software platforms and product by managing communication with WalkMe support teams or service providers, assisting in resolving system or user-related issues.

- Conduct discovery to determine compatibility with WalkMe and the Company’s needs.

- Provides customer service by responding to requests for WalkMe guidance, recommending tailored solutions, and addressing issues or concerns logged via the Helpdesk.

- Provides custom reports and ad hoc analysis as required by internal business groups to assess the impact and performance of WalkMe implementations.

ORGANIZATIONAL RESPONSIBILITIES

- Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility, reporting violations to appropriate individual(s).

- Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).

- Identifies areas for improvement within and outside the WalkMe implementation area, offering suggestions to enhance efficiency and productivity.

- Keeps abreast of current changes in technology, processes, and standards wi