VP/SVP, Head of Business Operations

strong>About The Job br> br> /strong>zerohash is looking for a VP/SVP of Business Operations to bring rigor, speed, and cross-functional coordination to how the company makes decisions and scales. We re looking for a senior leader to build, lead, and scale this function from the ground up. br> br>This is a high-visibility, cross-functional leadership role reporting into executive leadership. You will own five connected pillars — business intelligence, AI operational rollout, procurement, new product/market analysis, and organizational design & operating efficiency — and be responsible for turning each into a durable, well-run sub-department rather than a one-off project. You ll work closely with Finance, Compliance, Product, Engineering, and Commercial teams, and will regularly present findings and recommendations to the executive team. br> br> strong>Responsibilities br> br> /strong> strong>Business Intelligence br> br> /strong> ul> li>Build the company s core BI function: unified reporting, KPI frameworks, and dashboards that give executives and the board a real-time, trustworthy view of the business. /li> li>Partner with Finance, Sales, and Product to define the metrics that matter and ensure a single source of truth across systems. /li> li>Turn data into decisions — proactively surface trends, risks, and opportunities to leadership, not just retrospective reporting. br> br> /li> /ul> strong>AI Operational Rollout br> br> /strong> ul> li>Own the enterprise-wide roadmap for adopting new AI tools and workflows across internal operations — from evaluation and pilots to change management and adoption. /li> li>Identify high-value use cases across teams (support, compliance, engineering, ops) and build the business case, sequencing, and governance for rollout. /li> li>Establish guardrails in partnership with Compliance, Security, and Legal so AI adoption is fast but responsible. br> br> /li> /ul> strong>Procurement br> br> /strong> ul> li>Build a formal procurement function: vendor onboarding, vendor evaluation, contract negotiation, spend management, and approval workflows. /li> li>Drive cost discipline and vendor consolidation across software, infrastructure, and professional services without slowing teams down. /li> li>Partner with Legal and Finance on contract terms, renewals, and vendor risk management. br> br> /li> /ul> strong>New Product & Market Analysis br> br> /strong> ul> li>Lead market sizing (TAM/SAM/SOM), competitive analysis, and opportunity assessment for new products, verticals, and geographies. /li> li>Build the analytical backbone for strategic decisions — pricing, market entry, and build-vs-partner-vs-buy recommendations. /li> li>Identify organic growth opportunities within the existing partner and client base — e.g., cross-sell/upsell potential across current product lines, underpenetrated verticals or geographies, and expansion of existing partner relationships into new use cases. /li> li>Partner with Product and Commercial leadership to translate market analysis into roadmap and go-to-market input. br> br> /li> /ul> strong>Organizational Design and Operating Efficiency br> br> /strong> ul> li>Provide headcount planning support, org structure recommendations, and org health metrics to help leadership scale the company efficiently. /li> li>Lead process design and re-engineering for scaling operational functions — e.g., support, onboarding, and operations — as volume and complexity grow. br> br> /li> /ul> strong>Requirements br> br> /strong> ul> li>12–15+ years of progressive experience in business operations, strategy, corporate development, or a related leadership role. /li> li>5–8+ years of that experience in FinTech; direct e