VP/SVP client services

VP/SVP Client Services

Title: VP/SVP,Client Services

Location: India (Remote)

Experience: 10+Years

We are seeking a highly accomplished ClientServices partner to lead strategic client engagements,drive business growth, and ensure delivery excellence across large-scaletechnology and digital transformation programs.

This role requires a unique blend of businessconsulting expertise, commercial acumen, relationship management, andtechnology services experience. The ideal candidatewill serve as a trusted advisor to senior client stakeholders, identify growthopportunities, and translate business challenges into impactful technologysolutions.
Key Responsibilities
Client Relationship Management

- Act as the primary strategic partner for client executives and senior business stakeholders.

- Build and nurture long-term relationships with CXOs and key decision-makers.

- Develop a deep understanding of clients' business objectives, challenges, and growth priorities.

- Partner with clients to define transformation roadmaps and technology-led business solutions.

- Ensure high levels of customer satisfaction, retention, and account growth.

Business Development & AccountGrowth

- Drive revenue growth through account expansion, cross-selling, and upselling opportunities.

- Identify and pursue new business opportunities within existing and prospective accounts.

- Develop account strategies and growth plans aligned with client objectives.

- Lead proposal development, contract negotiations, and commercial discussions.

- Create compelling business cases and value propositions that demonstrate measurable ROI.

Delivery Oversight & Governance

- Provide executive oversight for project delivery, ensuring quality, timeline, and budget adherence.

- Work closely with delivery leaders and project managers to ensure successful execution.

- Review project plans, effort estimates, risks, and mitigation strategies.

- Drive governance reviews and executive steering committee meetings.

- Ensure alignment between client expectations and delivery execution.

Strategic Consulting

- Serve as a trusted advisor for business transformation and digital initiatives.

- Understand industry trends and leverage them to create innovative client solutions.

- Connect business outcomes with technology capabilities to drive measurable impact.

- Guide clients through complex organizational and technology transformation programs.

- Support clients in defining operating models, process improvements, and transformation strategies.

Leadership & Collaboration

- Collaborate with global delivery teams to ensure seamless client engagements.

- Mentor and develop account managers, project managers, and emerging leaders.

- Promote a client-centric culture focused on excellence and business outcomes.

- Drive effective communication between business stakeholders and technical teams.

- Foster collaboration across sales, delivery, consulting, and technology practices.

Skills, Knowledge & Experience

- B.Tech/BE and MBA from a Tier-1 Business School.

- 10+ years of experience in IT Services, Technology Consulting, Digital Transformation, or Enterprise Account Management.

- Proven success in managing strategic enterprise accounts, driving revenue growth, and expanding client relationships.

- Strong business acumen with the ability to understand client challenges and translate them into impactful technology solutions.

- Experience engaging and influencing CXOs and senior stakeholders.

- Demonstrated expertise in consultative selling, business case development, and transformation initiatives.

- Sound commercial understanding of P&L, revenue forecasting, and margin management.

- Strong stakeholder management, communication, negotiation, and presentation skills.

- Strategic thinker with excellent problem-solving abilities and a results-driven mindset.

- Experience working with global teams, Agile methodologies, and distributed delivery models.

- Pro