VP, Product Management - Core Platform Foundations

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Vice President, Product Management, Core Platform Foundations
Location
East Coast US / Remote USA
Role Overview:

At Genesys , we empower organizations to create exceptional customer and employee experiences through Genesys Cloud™, our AI-powered Experience Orchestration platform.

As Vice President, Product Management – Core Platform Foundations , you will lead the product strategy and execution for the foundational capabilities that make Genesys Cloud secure, scalable, extensible, resilient, intelligent, and enterprise-ready. This portfolio includes access control, identity and user management, data segmentation, platform gateway services, API usage visibility, platform limits, CI/CD workflows, storage transparency, self-service administration, automation and integration, multi-region and multi-org capabilities, and business continuity.

This role is critical to enabling large and complex enterprises to confidently administer, govern, integrate, automate, and operate Genesys Cloud at global scale. You will be expected to challenge legacy approaches to platform administration and operations, pushing beyond traditional, manual, and reactive models toward AI-driven, proactive, and outcome-oriented platform experiences. By applying new AI-based methodologies, intelligent automation, predictive insights, and guided operational workflows, you will help customers reduce complexity, anticipate issues, optimize usage, and achieve measurable business outcomes.

You will lead a team of product leaders and product managers, partner closely with Engineering and Architecture, and work with customers and GTM teams to deliver platform capabilities that improve transparency, strengthen trust, accelerate adoption, and redefine how enterprises manage and scale Genesys Cloud.
Key Responsibilities:

- Define and drive the product vision, strategy, and roadmap for Core Platform Foundations across access control, identity, administration, automation, integration, platform operations, multi-region, multi-org, and business continuity capabilities.

- Lead the evolution of Genesys Cloud platform operations from reactive administration to intelligent, AI-assisted experiences that help customers understand usage, anticipate constraints, optimize consumption, and automate routine actions.

- Own platform capabilities including API usage visibility, platform limits, storage reporting, CI/CD deployment workflows, self-service tooling, operational controls, and platform governance.

- Deliver secure, scalable, and intuitive platform experiences that simplify administration, improve customer transparency, and support large-scale and complex enterprise use cases.

- Partner with Engineering, Architecture, Security, UX, Customer Success, Support, Professional Services, Sales, Marketing, and Finance to align strategy, execution, adoption, and business outcomes.

- Engage directly with strategic customers, partners, developers, administrators, and field teams to validate needs, shape priorities, and drive adoption.

- Establish success metrics and KPIs for platform adoption, usability, reliability, governance, operational efficiency, API health, and customer impact.

- Drive consistent platform