VP, CX Transformation (CCaaS)

🏢 Inizio Partners Corp · all Inizio Partners Corp jobs

📍 United States

📅 Posted 2026-07-13 · via Himalayas

🏷 CX-Transformation,Customer-Experience-Leadership,CX-Solutions-Architect,Enterprise-Sales,CCaaS-Solutions,VP-Customer-Experience,VP-Of-Customer-Experience,VP-Business-Transformation,Chief-Customer-Experience-Officer,VP-Customer-Success,VP-Of-Customer-Success

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Job Description

- Overall, 15 years of experience and Min 8 years hands-on experience in leading and selling CX solutions on an enterprise level or large-scale deployments

- Experience in handling large accounts, stakeholder management, account planning

- Responsible to driving CX Revenue and account growth by identifying new buying centers and opportunities in client environment

- Build and maintain strong relationships with clients and help drive CX engagements with client

- Be the onshore point of contact for any client escalations

- Works with offshore and internal technical teams to steer the project delivery and relationship

- Strong expertise in CCaaS solutions like NICE, Genesys, AWS

- Certification in Google/AWS Cloud or LEX/POLLY or Watson Conversational AI is an advantage

- Basic Understanding of Voice Telephony(Avaya, Cisco, Genesys, AWS Connect) & Data Networks(Basics of MPLS, Internet, VLAN etc.) and Communication process is an Add-on

- Understanding of GenAI, LLMs, Systems Integration & deployment models

- Excellent communication & presentation skills are highly required.

- Proficient in working with cross functional teams

- Ready to work in flexible time zone as per client requirement

- Effective leadership and influencing skills in the application of CX and GenAI

Basic Qualifications

- Bachelor's degree in computer science, Linguistics, or related technical field

- At least 5 years' experience in CX Solution Architect role

- 10+ years' experience in Account Management, Stakeholder Management

Originally posted on Himalayas

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