VodafoneThree- Principal Broadband Analytics Specialist

Location: Homebased
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday

Homebased

Our homebased working means you’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative and simply connect. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with Vodafone Three, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why Vodafone Three

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join our UK Networks team, where we’re continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen – simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers.

What you’ll do

The Proactive Principal Specialist leads the technical delivery of proactive broadband solutions using Zhilabs, combining coding, data analysis, and automation to identify and resolve issues before they impact customers. It drives measurable improvements in customer experience, operational efficiency, and commercial value through predictive modelling and cross-functional collaboration.

- You will design and deliver proactive broadband use cases using Zhilabs to detect service issues early and improve customer experience.

- You will develop and maintain clean, efficient code and scripts (e.g., Python, SQL) to support proactive user stories and automation.

- You will build and optimise dashboards that visualise network and customer metrics, enabling fast and confident decision-making.

- You will lead technical delivery of proactive initiatives from concept through backlog shaping, testing, and go-live readiness.

- You will apply predictive modelling techniques to forecast service degradation and prevent customer impact.

- You will implement workflow automations that reduce manual effort and support scalable, end-to-end delivery.

- You will collaborate with cross-functional teams to validate use cases via A/B testing and ensure alignment with customer and business outcomes.

- You will host regular interlock sessions to review defects, share insights, and identify new proactive opportunities.

Who you are

- You will be proficient in Python and SQL; experience with APIs and automation tools.

- You will have