Virtual Executive Assistant

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a highly organized, professional, and detail-oriented Virtual Executive Assistant to join our remote team. In this role, you will provide high-level administrative support to senior leadership, helping to ensure the efficient management of executive priorities and day-to-day operations.

Key responsibilities include managing complex calendars, coordinating meetings, arranging domestic and international travel, preparing expense reports, handling confidential information, and supporting a variety of administrative and operational initiatives. You will serve as a trusted partner to executive leaders, ensuring tasks and projects are completed accurately and on time.

The ideal candidate is proactive, resourceful, and exceptionally organized, with outstanding time management and communication skills. You should be capable of working independently, exercising sound judgment, and anticipating the needs of executives with minimal supervision. Ultimately, your contributions will play a critical role in enhancing productivity, streamlining operations, and providing seamless support to our leadership team.

Hours: Monday, Friday, Tuesday 2pm - 10pm EST & Saturday, Sunday 10 - 7pm EST

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
POSITION RESPONSIBILITIES
Key Responsibilities:

- Managing a complicated and busy schedule

- Performing planning, logistics, and operations work

- Provide comprehensive administrative support

- Coordinate individual and group travel

- Handle confidential and sensitive information with appropriate judgment and discretion

- Providing administrative support in a variety of capacities, including data entry, assisting with the completion of assigned projects, event/meeting planning, filing, mail handling, and processing of letters/correspondence

- Organize meetings summits from start to finish

- Phone call screening, correspondence and document preparation, bill payment, record keeping

- Various errands as needed

- Create and maintain personal action items, to-do list, and follow up and follow through pro-actively maintaining and providing status updates

- Be comfortable with Chief of Staff level duties and/or Project Management

- Be comfortable with procurement and/or logistics-level duties

CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

- Proven experience as an Executive Assistant or Personal Assistant (within a BPO preferred)

- Excellent command of English

- Has excellent judgment in handling confidential information with discretion.

- Knowledge of office management systems and procedures

- Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)

- Excellent time management skills and the ability to prioritize work.

- Attention to detail and problem-solving skills.

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