Virtual Customer Service Representative

What you will do

- Responding to calls from customers who have questions regarding their benefits package which may include: 401K, Health Insurance, Pension, or Payroll related inquiries.

- Assisting with website or application related issues in regards to accessing their benefits.

- Answering questions regarding products or services the customer may have.

- Assisting the customer with enrolling in their benefits plan through their employer.

- ocumenting customer interactions in the client system thoroughly, using proper spelling, grammar, and punctuation.

- Transferring data from documents into the client's system.

- Processing transactions such as health enrollments, tax and direct deposit information updates, 401K withdrawals or contributions, and retirement elections.

- Conducting independent research, utilizing tools and resources you are provided, to determine the best resolution to a customer's case. The ability to work on cases independently, while supporting your team as a whole, is important.

To qualify

- You must have a high school diploma or equivalent.

- At least 1 year of call center experience OR 2 years of customer service experience

- Must have strong computer navigation and organizational skills.

- e will pay you to complete online training, but you must commit to attending 100%, no missed time

- Be able to complete and pass a background check

TECHNICAL REQUIREMENTS

- Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)

- Operation system: Windows 10

- Mac Computers are not compatible.

- Processor speed: i4 or greater processor (Ryzen Series 4 or greater is also compatible)

- RAM: 8GB or better

- Hard Drive: 256 SSD or better

- All peripherals must be wired

- Must have reliable high-speed internet

- 20MB download minimum

- 10MB upload minimum

- SL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service) and no VPN services

- For this position, a wired USB headset with built-in microphone and noise cancellation is required. Plantronics 3310 and 3320 (Available from Amazon, Tiger Direct, Office Depot, Plantronics.com, CDW, Walmart) are both permitted options (must be one of these).

- We do require that you have an active, functioning webcam for training and meetings.

- A second monitor/screen is required.

The Details

- The pay rate once you reach production is $17 per hour

- This is a Full-Time position, part time hours are not available

- Training is paid at $15.25 an hour

- Benefit eligible after 60 days (Medical, Vision, Dental and 401k)

- This is a fully remote position, 100% work from home

Job Type: Full-time

Pay: $17.00 per hour
Benefits:

- 401(k)

- Dental insurance

- Health insurance

- On-the-job training

- Paid time off

- Referral program

- Vision insurance

- Work from home

Experience level:
- 1 year

Shift:
- 8 hour shift

Work setting:
- Remote

Work Location: Remote

Originally posted on Himalayas