Virtual Assistant - Technical Operations

We Clone You is a leading virtual assistant company that specializes in providing virtual assistance to empower businesses of all sizes with world-class virtual assistance. We are currently looking for a motivated Virtual Assistant with expertise in technical operations to join our client's Chief Information Officer (CIO).

In this role, you will be responsible for performing various tasks, including:

- Provide direct administrative and technical support to the CIO;

- Manage product imports, updates, and data maintenance within Acumatica ERP;

- Support Shopify store management, including product updates and basic website maintenance;

- Monitor software updates, integrations, and overall system performance;

- Troubleshoot basic technical issues and coordinate with software vendors when needed;

- Maintain technical documentation, SOPs, and internal process documentation;

- Organize data, create reports, and analyze information using Excel or Google Sheets;

- Manage calendars, administrative tasks, and project coordination;

- Support ongoing automation and system improvement initiatives;

Requirements

- Previous experience in a technical support, technical virtual assistant, operations support, or similar role;

- Experience working with Acumatica ERP (or another ERP platform) and Shopify ;

- Strong Excel or Google Sheets skills, including Pivot Tables, formulas, and data analysis;

- Strong technical aptitude and the ability to learn new systems quickly;

- Excellent problem-solving and troubleshooting skills;

- Experience coordinating with software vendors or third-party support teams;

- Strong organizational skills with exceptional attention to detail;

- Ability to create and maintain clear documentation and SOPs;

- Strong written and verbal English communication skills;

- Ability to work independently and proactively manage priorities after onboarding;

- Availability to occasionally support system updates outside regular business hours;

Benefits

- Work from home;

- Payment in dollars per working hour (30-hour week);

- Starting salary between 6$ - 10$ per hour depending on your experience, with room for raises based on performance;

- A workplace that values its people;

- Professional development opportunities to grow your career;

- Be part of a supportive team that values your input and achievements;

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Referral bonus: If you refer a candidate, you will receive a $50 bonus once they’re hired by one of our clients;

Remember to upload your data in English, please. Including your resume.

Originally posted on Himalayas