VIRTUAL ASSISTANT – RIDESHARE CAR RENTAL SALES

: VIRTUAL ASSISTANT – RIDESHARE CAR RENTAL SALES Location: Remote Industry: Rideshare Car Rental Company: Houston Rideshare Car Employment Type: Part-Time / Long-Term ABOUT THE ROLE Houston Rideshare Car is looking for a highly motivated, organized, and sales-focused Virtual Assistant to join our growing rideshare car rental business. This is not just a customer service position. We need someone who knows how to find potential Uber/Lyft drivers, follow up consistently, convert leads into paying customers, keep our waiting list active, and make sure our vehicles stay rented. If you are a natural salesperson, excellent communicator, organized, persistent, and comfortable working with CRM systems, we want to hear from you. YOUR MAIN OBJECTIVE Keep our cars rented and our pipeline full of qualified rideshare drivers. You will be responsible for managing the entire customer journey—from the first inquiry to onboarding, rental payment, vehicle pickup, and ongoing customer follow-up. KEY RESPONSIBILITIES 1. Lead Generation • Find qualified Uber, Lyft and other ---------- drivers through Facebook , Instagram, TikTok, Craigslist, Marketplace, WhatsApp and other platforms. • Respond quickly to new inquiries. • Proactively reach out to potential drivers. • Build and maintain a strong pipeline of qualified prospects. • Identify drivers who are ready to rent immediately. • Maintain an active waiting list for drivers who are not yet ready. • Re-engage old and inactive leads regularly. 2. Sales & Lead Conversion You will be expected to sell the rental opportunity, not simply answer questions. • Call new leads and qualify them. • Explain rental rates, requirements, deposits, vehicle options and rental terms. • Overcome common objections. • Follow up with leads until they make a decision. • Schedule vehicle viewings/pickups. • Convert qualified prospects into paying renters. • Track every lead and its status in the CRM. • Follow up with prospects who say, "I'll think about it." • Maintain a daily follow-up schedule so no qualified lead is forgotten. 3. CRM Management You will use GoHighLevel CRM and RentCentric to maintain accurate customer records. Every lead must have: • Name • Phone number • Email • Rideshare platform • Driver status • Vehicle preference • Desired rental start date • Lead source • Current status • Follow-up date • Notes from conversations No lead should disappear from the system. 4. Driver Onboarding Once a driver is approved: • Collect required documents. • Verify that all required information has been received. • Prepare and send rental agreements. • Send payment/deposit requests. • Confirm payment. • Schedule vehicle pickup. • Make sure the driver understands rental rules and responsibilities. • Update the CRM and rental management system. • Follow up after pickup to ensure a smooth start. 5. Customer Service & Driver Retention Keeping a good driver is just as important as finding a new one. You will: • Check in with active drivers. • Respond promptly to questions and concerns. • Follow up when payments are approaching. • Identify potential problems before they become serious. • Help maintain positive driver relationships. • Encourage qualified drivers to continue renting long-term. • Identify drivers who may be considering leaving and escalate the issue to management. 6. Vehicle Utilization A major part of this position is helping us reduce vehicle downtime. If a vehicle becomes available, you should immediately: 1. Check the waiting list. 2. Contact qualified prospects. 3. Post the availability where appropriate. 4. Follow up with previous leads. 5. Schedule appointments. 6. Work toward getting the vehicle rented as quickly as possible. An empty vehicle is lost revenue. 7. Social Media & Marketing • Create simple Facebook and Instagram posts. • Create short-form videos/reels. • Repurpose existing marketing content. • Post available vehi