Virtual Assistant (remote-work)
Are you ready to embark on an exciting remote journey as a Call Center Representative? We are seeking passionate individuals who thrive on delivering top-notch sales and want to make a difference. Join our dynamic team and embrace the opportunity to work remotely, providing exceptional support while enjoying the flexibility you deserve. This position requires a 9-month minimum commitment, where you’ll excel from the comfort of your own home.
This is an entry-level position which offers on-the-job training. While previous Call Center experience isn't required, we've seen talented professionals do exceptionally well with at least 1+ yrs experience in customer service, sales, or front/back-office experience. Candidates should be very reliable, have good attention to details, have excellent communication and computer skills, coachable, reliable, fully commit to the training schedule which is up to 2 weeks (our attendance policy is strictly enforced) and be willing to consistently learn on the job. If hired for this opportunity you will be required to work from a calm and quiet environment with the required equipment listed throughout the application process. If this sounds like you, submit your application today!!
We offer amazing perks and benefits:
Awesome colleagues who are dedicated to Voice Dream and our customers!
Remote Work
Training (Must complete training)
Base salary
Performance incentives (Bonuses are not guaranteed and solely based on client and company discretion)
Weekly Schedule (5 days a week)
8-9 hours daily schedule (break included)
Career & Training Development
Organizational Growth
Professional Work Environment
Two yearly company Dinners/Party
Full-Time 40hr per week position
Competitive Salary (will be disclosed if we move forward with your application)
Responsibilities
Essential Duties and Responsibilities include the following:
Handle both inbound and outbound calls in a courteous manner while up-selling products and services to customers.
Ensure first call resolution through problems solving and effective call handling.
Research systems to find missing information as applicable; coordinate with other departments of Voice Dream to resolve issues when needed.
Accurately document and process customer claims in appropriate systems.
Lead fact-finding discussions to determine the best options for the customer.
Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedure.
Actively listening and communicating with customers, as opposed to just reading the script.
Other duties may be assigned.
In case the applicant wants to leave the company, under any circumstance, the applicant is required to present HR with a 2-week notice.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the minimum knowledge, skill, and/or ability required to qualify for performing the job.
Education and/or Experience: Minimum high school diploma or equivalent. Six months customer service experience.
Language Skills: Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present technical information clearly and concisely. Ability to fluently speak and comprehend the English language.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to isolate root cause according to prescribed set of guidelines, matching