Vice President, Revenue Operations

The Vice President of Revenue Operations owns theend-to-end commercial operations and systems infrastructure that underpins revenue execution for our Employer Services business unit. Reporting to the Senior Vice President of Sales, this role is best understood as a commercial systems and operational transformation leader, sitting at the intersection of Sales, Operations, Finance, and Technology. This role will manage a team that works across deal desk, commercial revenue operations, salesforce/CRM, billing care, and order management.
What You Own
Commercial Systems & Data Foundation

- Own the end-to-end Salesforce platform (Sales Cloud and Service Cloud) as the business’s core commercial system

- Lead the Salesforce organization (via a direct SFDC leader), ensuring strong platform governance, delivery, and adoption

- Own the strategy, prioritization, and roadmap for Salesforce and the broader revenue technology ecosystem (CPQ, CLM, billing integrations)

- Establish Salesforce as the single source of truth for customer, pipeline, service, and revenue data

- Drive data integrity, standardization, and operational discipline across all revenue workflows

- Stabilize, simplify, and integrate core commercial systems in partnership with Technology and Transformation teams

Quote-to-Revenue Execution

- Own and standardize end-to-end quote-to-revenue processes globally

- Govern Deal Desk, pricing, discounting, and approval frameworks

- Establish clear SLAs, process ownership, and execution accountability across regions

- Drive improvements in cycle time, process efficiency, and execution consistency

Pipeline & Forecasting Governance

- Own forecasting methodology, pipeline standards, and inspection cadence

- Establish a single, trusted forecasting model used by both Sales and Finance

- Drive pipeline health, deal progression, and risk visibility across all segments

Revenue Integrity (with Finance)

- Own operational alignment across pipeline, billing, and revenue realization

- Ensure rigor across pricing, discounting, billing accuracy, and collections handoffs

- Work closely with Finance and Global Financial Services (GFS) to minimize revenue leakage and ensure compliance

- Bring structure and visibility to revenue workflows spanning contract → invoice → cash

Transformation Execution

- Lead global standardization across systems and commercial processes

- Drive change management, adoption, and operating discipline across a matrixed organization

- Prioritize and execute against high-impact improvements quickly, even in imperfect conditions

- Lead modernization & automation around forecasting, pipeline management, and the GTM technology stack

Who you Collaborate With

- Sales Leadership: Pipeline execution, forecasting inputs, performance management

- Finance & Revenue Accounting: Revenue recognition, financial alignment, audit readiness

- Global Financial Services (GFS): Invoicing, AR, and collections execution

- Global Business Transformation (GBT): System modernization and enterprise initiatives

- Sales Strategy & Enablement: Tool adoption, sales programs, and methodology

- 15+ years in Revenue Operations, Commercial Operations, or Sales Technology leadership

- Proven track record of leading transformation in complex, global organizations

- Deep, hands-on expertise in:
- Salesforce (Sales Cloud and Service Cloud)

- CPQ and CLM systems

- Billing operations, contracts, and revenue workflows

- Strong financial acumen with close partnership to Finance and Revenue Accounting

- Demonstrated ability to define strategy and drive execution

- Experience leading global, cross-functional teams in matrixed environments

Success in the First 12 Months

- Establish a trusted, unified forecasting model adopted by Sales and Finance

- Stabilize and standardize quote-to-revenue processes end to end so automation can happen

- Deliver measurable improvements in pipeline conversion, deal velocity, and forecas