Vice President, Product Management

Meet Instinct 👋 Instinct Science is at the forefront of veterinary innovation, comprised of world-class tools that have served our industry for decades: easy-to-use veterinary practice software ( Instinct EMR), an essential resource for expanding your knowledge and skills (Clinician’s Brief), clinical and pharmaceutical decision support (Standards of Care & Plumb’s), and an AI scribing platform (ScribbleVet). Combined, Instinct Science offers an ecosystem that veterinarians rely on for every aspect and stage of their careers. At Instinct Science, we believe in leading with compassion. Our team, our customers, and their patients and clients are the foundation of everything we do. Our culture is guided by our U.C.A.R.E. values, which serve as our daily compass: - Urgency : We move with speed because our mission is too important to wait. Urgency means prioritizing high-impact work, making timely decisions, and being highly responsive to our customers, partners, and fellow employees. - Customer First: We’re our customers’ (and this profession’s) biggest fans. We put them first and obsess over helping them solve their challenges. - Act with Grace, Not Teeth: We treat people with kindness, humor, humility, and assume good intent. We ask what we would want if we were in the other person’s shoes. - Right Things, Right Reasons: We take ownership of all tasks, big and small. When we make mistakes, we own them, fix them quickly, and learn. - Excellence is in our DNA: We hold ourselves and each other to high standards because our work is too important to do otherwise. A Sneak Peek of Your Role 🔭 This job, and the team at Instinct , is remote. At Instinct , we build the clinical software that veterinary teams rely on to deliver better care every day. The Vice President, Product Management is the operational leader of our product organization and a force multiplier on the executive team. In this role, you partner with the Chief Product & Technology Officer and the broader leadership team to translate Instinct ’s strategy into a roadmap, a portfolio, and a go-to-market motion that wins. Strategy isn’t handed down or written in isolation here. You help shape it, bringing market intelligence, customer truth, and commercial instinct into the conversation, and you own turning it into outcomes. You lead, coach, and grow the product management and user research functions across a multi-product portfolio spanning ER/Specialty, General Practice, and Consolidator segments, as well as our emerging AI-native experiences. Partnership with Sales, Marketing, and Customer Experience shapes how we package, position, and bring our products to market. Partnership with Design and Engineering is how we ship products customers love. If leading a modern product organization at a category-leading vertical SaaS company in the AI era sounds like the next chapter you want to write, this is the role for you. What You’ll Do 🐱‍💻 Strategy & Portfolio (in partnership with the CPTO and exec team) - Co-create product strategy with the CPTO and exec team. Your contribution is market insight, customer evidence, and competitive intelligence; your accountability is translating that strategy into a coherent multi-product roadmap. - Drive prioritization across investment themes, balancing near-term revenue and retention impact with the long-term bets that define our moat. - Sequence the portfolio across segments (ER/Specialty, GP, Consolidators) and across our standalone and bundled product lines, so investment, sequencing, and dependencies are clear to everyone running against them. - Own the product operating budget and headcount plan. Make investment trade-offs proactively, with data, and in service of the strategy. Go-to-Market, Packaging & Monetization - Partner with Sales and Marketing to shape packaging and SKU architecture: how features bundle into tiers, editions, and offerings that map cleanly to customer segments and buying motions.