Veterinary Healthcare Virtual Assistant

We are a US-based company seeking veterinary medicine-trained staff based in the Philippines. As a Veterinary Healthcare Virtual Assistant (VHVA), you will work directly with our clients -- veterinary clinics/practices based in the USA. We help our clients improve workflow, save time, and remove the burden of in-room documentation. A VHVA can also help with back-office and administrative tasks. Our goal is to help you succeed in this up-and-coming field of veterinary healthcare virtual assisting. Join the Hello Rache family and apply today! You will have the following responsibilities: - Live virtual scribing - Attend to patient communications and interaction (phone/email/video) - Respond to inquiries about healthcare services/tasks - Gather medical or insurance information - Manage appointment calendar - Update patient chart records - Research helpful information - Handle administrative tasks/back-office in a medical setting (e.g. fax/file management, transcription) Requirements You will be successful in this role if you have the following qualifications: - You are a graduate of any animal healthcare profession. - You have experience with pet insurance. - You can speak and write well in English. Proficient with medical terminologies and practices. - You can connect with a variety of people and build rapport - You have good attention to detail, especially in written reports - You are comfortable with virtual technologies and can quickly learn. - Internet subscription/speed: At least 10mbps (DSL/Fiber only) - Have reliable computer hardware and software (will be verified by our tech team) - Have a webcam and headset - Able to work at night i.e 11 pm-8 am (8 am - 5p m Arizona time) - DVM graduates and licensed DVMs are encouraged to apply. - Candidates with veterinary work experience are encouraged to apply. Minimum & Recommended System Requirements MINIMUM: WINDOWS Operating System: Windows 11 24H2 Home/Pro (64-bit) – Genuine License Required CPU: Intel Core i3, i5, 8th Gen or newer / AMD Ryzen 3 Series or newer (Must be on Microsoft’s approved CPU list) Memory: 8 GB RAM Internet: At least 10 Mbps DSL/Fiber (LTE allowed only as a backup) macOS Operating System: macOS 14 Sonoma (macOS 15 Sequoia support preferred) MacBook Air: 2020 or newer MacBook Pro: 2018 or newer iMac: 2019 or newer Mac Mini: 2018 or newer Mac Pro: 2019 or newer iMac Pro: 2017 Memory: 8 GB RAM Storage: 128 GB SSD Internet: At least 10 Mbps DSL/Fiber (LTE allowed as backup) RECOMMENDED: WINDOWS Operating System: Windows 11 Pro (64-bit) – Genuine License Required CPU: Intel Core i5 or i7, 8th Gen or newer / AMD Ryzen 5 3000 Series or newer Memory: 16 GB RAM Storage: 128 GB SSD or higher Internet: At least 20 Mbps wired DSL/Fiber (LTE allowed only as a backup) macOS Operating System: macOS 15 Sequoia Model: Any Apple Silicon Mac (M1, M2, or M3 series) Memory: 16 GB RAM Storage: 256 GB SSD Internet: At least 20 Mbps wired DSL/Fiber (LTE allowed as backup) Peripherals for all systems: High-quality headset with a microphone (Recommended: Plantronics Audio 628 USB or equivalent) High Quality HD Webcam (720p or 1080p) (Recommended: A4Tech PK-910H or equivalent) ---- Benefits Competitive Pay Rates Our pay rates are one of the highest in the industry along with other long-term benefits. Free Training & Certification We provide free training at no cost to you. Upon completion, you will receive a certificate and become a Certified Hello Rache Healthcare Virtual Assistant®. Work From Home Have the ability to work from the comfort of your own home. No more commuting; spend more time with your family and friends. Long-Term Work Relationship You will work with the same client consistently, leading to the development of a long-lasting work relationship. US-Based Clients Our Healthcare Virtual Assistants® work with doc