Veterinary Country Representative (ANZ)

About CoVet

CoVet is an AI copilot application built to assist veterinary professionals by saving them time and allowing them to focus more on animal care—or even get home on time. We are a small, passionate, and agile team with a strong mission to improve the veterinary industry through innovative technology.
The Position

AI Support, Template Personalization & Regional Optimization — Australia/New Zealand

- Develop, customize, and optimize templates and AI personalizations within the CoVet app to meet the needs of veterinary users across Australia and New Zealand, including independent practices, multi-site hospitals, and enterprise veterinary groups.

- Lead template configuration and workflow personalization for enterprise customers, ensuring CoVet is implemented in a way that aligns with each group’s clinical standards, documentation requirements, operational workflows, terminology, and regional language preferences.

- Provide expert support to users by troubleshooting and resolving issues related to templates, prompting, AI outputs, and documentation workflows, with a strong focus on improving user confidence and adoption.

- Partner closely with enterprise implementation, support, product, medical, and engineering teams to ensure successful onboarding, rollout, and long-term adoption across customer groups.

- Identify and escalate AI system issues, regional workflow gaps, and product improvement opportunities, with a specific focus on ensuring CoVet ’s feature set, terminology, and clinical language are optimized for the Australian and New Zealand veterinary markets.

- Support the rollout of CoVet across enterprise veterinary groups by helping develop scalable implementation processes, best practices, training resources, and adoption playbooks.

- Work directly with customer stakeholders, practice managers, clinical leads, and veterinary teams to understand workflow challenges, gather feedback, and ensure CoVet is embedded effectively into daily practice operations.

- Create engaging and practical content such as Help Center articles, implementation guides, training materials, blog posts, and user education resources to promote effective use of CoVet .

- Represent CoVet in webinars, podcasts, conferences, and other speaking engagements across Australia and New Zealand, sharing expertise and promoting CoVet ’s mission in veterinary technology.

- Participate in academic research projects and industry initiatives that advance the use of AI and technology in veterinary medicine.

- Attend team meetings with Medical, Support, Product, and Implementation teams whenever possible, and communicate openly and frequently with these teams to ensure alignment on user needs, escalations, and product improvements.

- Contribute to the overall design, localization, and future enhancement of the CoVet application based on feedback from Australian and New Zealand customers.

Customer Support & Implementation Support — Australia/New Zealand

- Assess, categorize, and prioritize incoming support requests from Australian and New Zealand users through the in-app ticket system, email, chatbot, and phone.

- Provide responsive, regionally informed support to veterinary teams, ensuring issues are diagnosed clearly, resolved efficiently, and communicated back to users in a professional and timely manner.

- Assemble relevant information such as transcripts, final medical records, template details, user workflows, and account context to diagnose issues accurately.

- Use veterinary medical knowledge, workflow understanding, and technical expertise to identify the root cause of content errors, AI output concerns, template issues, or adoption blockers.

- Implement template, personalization, and workflow changes efficiently while maintaining reliability, clinical accuracy, and user satisfaction.

- Support enterprise customers through implementation and post-launch adoption by helping practices configure CoVet , understand best practice