Veterans Disability On-Call Attorney

Mission

Help Veterans receive exceptional service by providing timely legal guidance, answering questions, and resolving concerns throughout the appeals process. Deliver compassionate, accurate communication that builds trust while supporting the legal team and improving the client experience.
About Berry Law

Berry Law is a nationally recognized, Veteran-owned law firm dedicated to protecting the rights of Veterans and helping them secure the benefits they earned through their service. We believe every conversation matters. An attorney who can answer questions, provide clear guidance, and reassure a Veteran during a difficult moment can make a lasting impact. If you enjoy talking with clients, solving problems in real time, and working in a fast-paced environment, this may be the perfect opportunity for you.
Position Summary

The Veterans Disability On-Call Attorney is a licensed attorney responsible for serving as the primary legal resource for client communication within the Veterans Disability practice.

This role focuses exclusively on communicating with Veterans by phone and email. The On-Call Attorney answers legal questions, explains the appeals process, addresses client concerns, and supports the firm’s legal teams by handling attorney-level communications. There is no individual caseload, no legal drafting, and no hearings. Instead, attorneys spend the majority of their day speaking with clients, returning calls, responding to emails, and helping Veterans understand their cases. Success in this role requires excellent communication skills, sound legal judgment, emotional resilience, and the ability to handle a high volume of client interactions in a fast-paced environment. This is a remote position. Attorneys are expected to remain available by phone throughout the workday and respond promptly to incoming client needs.
Key Responsibilities
Client Communication

- Answer inbound phone calls from Veterans with legal questions about their cases.

- Return outbound phone calls promptly.

- Respond to client emails and other attorney-level communications.

- Explain VA claims and appeals processes in a clear, professional, and compassionate manner.

- Address client concerns and help resolve issues before they escalate.

- Deliver difficult news with empathy and professionalism.

- Build trust while setting realistic expectations.

- Document client communications accurately within the firm’s case management system.

- Escalate issues requiring additional legal review or operational support when appropriate.

Client Service

- Provide a consistent, high-quality experience for every Veteran.

- Maintain professionalism during difficult or emotionally charged conversations.

- De-escalate frustrated or upset clients.

- Work collaboratively with Client Experience, and attorneys to ensure client questions are resolved efficiently.

- Help improve client satisfaction through proactive communication.

Quality & Productivity

- Handle a high volume of inbound and outbound client communications each day.

- Remain available by phone during scheduled work hours (8:00 AM – 5:00 PM Central Time).

- Respond to client communications promptly.

- Meet productivity and quality expectations while maintaining exceptional client service.

- Maintain accurate documentation of every client interaction.

What Success Looks Like

- Handles a high volume of client calls while maintaining exceptional service.

- Builds trust through clear, confident communication.

- De-escalates difficult conversations professionally.

- Maintains composure during emotionally challenging interactions.

- Responds quickly to client needs.

- Meets productivity and quality expectations.

- Creates a positive experience for every Veteran.

Who Thrives Here
This role is likely a great fit if you:

- Enjoy talking with clients throughout the day.

- Prefer communication and relationship-building over legal drafting.

- Thrive in a fast-paced environmen