VA Assistant

Part-Time Virtual Assistant Needed — Marketing & Customer Support (20 hrs/week). Required Working Hours: Required hours of work will be 8:00 AM to 12:00 Noon U.S. Eastern Time, Monday through Friday(with wiggle room/flexibility). For reference, since the Philippines is currently 12 hours ahead of U.S. Eastern Time, this translates to 8:00 PM to 12:00 Midnight Philippine Time. We're a small, established home-services company in South Florida (hurricane protection and marine/seawall construction) looking for a reliable part-time VA to help grow our online presence and support our customers. Position Details: 20 hours per week Starting pay: $5/hour, with room to grow once you've proven yourself Long-term, ongoing role for the right person What We're Looking For: Reliable, detail-oriented, and able to work independently Strong written English for customer-facing communication and social posts Experience with or general understanding of construction/home-services businesses in the USA is preferred, but not required Experience in marketing, advertising, and generating new leads for US-based businesses is preferred Comfortable working with AI tools as part of the daily workflow — this is a must, as we use AI to speed up processes and reduce the learning curve Reliable high-speed internet and a laptop are required Available for regular video calls (Zoom, FaceTime, or similar) to communicate face-to-face and build a strong working relationship — we'll be doing this often Responsibilities — Phase 1: Marketing & Online Presence Social Media Management Facebook : weekly posts (before/after job photos, tips, promos), respond to comments/messages Nextdoor: weekly updates/recommendations, respond to neighborhood inquiries Yelp: monitor and respond to reviews/messages, keep business info current Reviews Request reviews from customers after job completion (text/email) Respond to every Google, Yelp, and Facebook review — thank positive ones, professionally handle negative ones Track review counts/ratings monthly Google Business Profile Weekly posts (offers, project photos, seasonal tips) Keep photos, hours, and Q&A current Monitor and respond to messages/questions Website (Wix) Weekly blog/content updates (educational posts) Keep project galleries current with recent job photos Check contact form submissions daily and route appropriately Responsibilities — Phase 2: Customer Interaction (once ramped up) First-response email triage for inbound leads Drafting responses to customer questions (services, pricing ranges, timelines) Following up on quoted-but-unsigned proposals Post-job follow-up email s (satisfaction check + review request) Flagging urgent or complaint-related items for owner to handle directly Schedule: Weekly recurring posting tasks plus daily review/message monitoring, with dedicated hours for email response once Phase 2 begins. If this sounds like a good fit, please send your experience, availability, and any relevant background. Looking forward to hearing from you! Thank you- Billy