UX Designer – Retail & Operational Systems
Job Title: UX Designer – Retail & Operational Systems
Location: 100% Remote, Canada
Experience: 4+ Years
Employment Type: Full Time
Rate: $60k CAD to $70k CAD
Role Summary: NearSource is looking for a UX Designer to lead the design of intuitive, efficient, and highly usable in-store technology interfaces supporting frontline retail and financial operations. This role focuses on optimizing Team Member interactions with transactional systems used in fast-paced, compliance-driven store environments. The selected candidate will drive workflow efficiency, accuracy, and usability across critical retail and financial processes while balancing operational realities, regulatory requirements, and technical constraints.
Key Responsibilities
- Observe in-store Team Member workflows to identify friction, workarounds, training gaps, and adoption barriers
- Lead UX design for high-frequency, compliance-driven retail and financial transactions
- Architect workflows for item intake, pricing, customer profiles, loyalty enrollment, inventory management, loan processing, payments, and fraud mitigation
- Design UI logic focused on data accuracy, keyboard-first and mobile navigation, validation, and error prevention
- Collaborate with product, engineering, operations, risk, compliance, and legal teams to align on business rules and disclosures
- Create wireframes, interactive prototypes, and annotated design specifications for transactional systems
- Deliver pixel-perfect, production-ready UI designs balancing usability and visual polish
- Validate designs through usability testing, workshops, and iterative reviews
- Identify opportunities to reduce keystrokes, shorten learning curves, streamline flows, and minimize operational errors
- Contribute to and evolve design systems with components optimized for operational workflows
- Apply AI-assisted design tools to accelerate prototyping and iteration while maintaining design quality
Must-Have Skills
- 4+ years of UX/UI design experience focused on operational workflows, internal tools, or transaction processing systems
- Strong expertise in information architecture, form design, workflow optimization, and conditional logic
- Hands-on experience designing and maintaining design systems and component libraries
- Advanced visual design skills with attention to typography, color, spacing, and hierarchy
- Proven ability to translate regulatory and compliance requirements into clean, usable UI flows
- Proficiency with Figma , including Figma AI features and Figma Make
- Strong collaboration skills across engineering, product, operations, and compliance teams
- Clear communication of design rationale to technical teams and leadership
- Curiosity and adaptability toward emerging design technologies and AI-assisted workflows
- Bilingual proficiency in English and Spanish
Nice-to-Have Skills
- Experience with item valuation, customer onboarding, identity verification, loyalty programs, or payment capture systems
- Background designing task-oriented interfaces for non-desk users in high-volume retail environments
- Experience with AI- assisted prototyping tools such as Claude Code , Cursor , or Figma AI
- Understanding of stateful prototyping, including focus states, transitions, loading states, and interaction sequences
- Experience with prompt engineering for design workflows
- Familiarity with voice, conversational, or multimodal interface patterns
- Exposure to AI-assisted features with trust, transparency, and override mechanisms
- Understanding of computer vision interfaces for retail or checkout use cases
- Portfolio demonstrating AI-assisted design iterations and workflow evolution
Apply now, or share your resume with salary expectations at
you for considering a career with us. Our Talent Acquisition team carefully reviews every application, and if there is a strong match, we will reach out to discuss role details, compensation, benefits, and next steps