User Support Representative

This is a remote position.

As a User Experience Representative at Migo , you will report directly to the User Experience Supervisor.You will be responsible for receiving incoming calls from customers and answering questions, receiving complaints and troubleshooting to find a resolution. You will beresponsible for ensuring that those who call the helpline are properly supported with accurate information and timely first contact resolution. Key Responsibilities:

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Respond to inbound calls, providing timely support and detailed information to customers

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Document interactions accurately in our CRM (Zoho)

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Identify and report product anomalies and recurring issues to supervisors

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Ensure excellent customer experience across channels, adhering to quality assurance standards

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Resolve issues promptly, escalating complex matters to relevant teams

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Provide regular customer updates until issues are resolved

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Collaborate with the inbound team to minimise abandoned calls

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Perform additional tasks as assigned by the User Support Supervisor

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Requirements

- 0-1 year work experience

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Excellent typing skills (speed and accuracy)

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Strong written and oral communication skills with proper grammar

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Effective listening and analytical skills

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Good time management and multitasking abilities

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Ability to collaborate with others and maintain positive relationships

Work Structure and Ideal Candidate Profile:

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Flexible about working hours: 8 hours/day (with 1-hour break), anytime between 8am-8pm, depending on shift schedule

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Available to work 5 days/week, including potential weekends and public holidays

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Willing to adapt to night shifts, if required in future

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Possesses 1-6 months of customer service experience in a structured call center environment

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Recent NYSC graduates are encouraged to apply.

Originally posted on Himalayas