US Physical Therapy Clinic Coordinator - PH

Description
Overview:

Snapscale is seeking a highly skilled Healthcare Virtual Assistant / US Clinic Coordinator to work in a remote setup , supporting day-to-day operations of a US based Physical Therapy account. This role plays a critical part in ensuring a seamless patient experience through accurate coordination, communication, and clinical administrative support.

The ideal candidate must have strong experience in U.S. healthcare processes, with a mandatory background in Physical Therapy clinic accounts , and the ability to manage multiple clinical and administrative tasks efficiently in a remote environment.
Key Responsibilities:

- Verify patient benefits and insurance coverage with accuracy and timeliness

- Reactivate past patients and maintain engagement through consistent follow-ups

- Handle inbound calls and assist patients with inquiries in a professional and empathetic manner

- Conduct appointment confirmations, reminders, and outbound follow-ups

- Schedule and reschedule patient appointments efficiently

- Maintain and update patient records using EMR systems

- Perform medical chart scrubbing to ensure data accuracy and completeness

- Process and manage prior authorizations in accordance with payer and clinic guidelines

- Handle prescription refills in compliance with clinic protocols

- Audit laboratory results and follow up on missing or pending reports

- Monitor and support virtual clinic workflows and coordination tasks

Perks:

- Health Maintenance Organization (HMO)

- Competitive pay

- Government-mandated benefits

- 13th month pay

- Night differential pay

- Internet allowance

- Perfect attendance bonus

- Yearly salary increase

- Opportunities for career growth and development

Requirements

- Minimum 6 months to 1 year of hands-on experience in a Physical Therapy clinic account (required)

- Experience working withU.S.-based clinics and/or health insurance providers

- Experience in EMR/EHR systems, insurance verification, patient coordination, and inbound call handling

- Experience in medical chart scrubbing and prior authorization processing

- Experience in refill processing, lab result auditing, and follow-up coordination

- Medical billing and coding experience is an advantage

- Strong written and verbal English communication skills

- Highly organized, detail-oriented, and self-motivated

- Must have a stable internet connection and a dedicated quiet workspace for remote work

Originally posted on Himalayas