Travel Consultant (Sabre GDS & Tramada)

Job Summary

Our client is seeking an experienced Travel Consultant with strong expertise in both leisure and corporate travel. This is a client-facing role ideal for someone who thrives in a fast-paced environment, delivers exceptional customer service, and confidently manages the complete travel booking process from initial enquiry through to ticketing and post-travel support.

The successful candidate will have extensive experience using Sabre GDS, excellent airfare knowledge, and the ability to build long-term client relationships while identifying opportunities to upsell and cross-sell travel products and services. This role requires strong attention to detail, excellent communication skills, and a genuine passion for delivering outstanding travel experiences.
Key Responsibilities
Client Relationship Management

- Build and maintain strong relationships with leisure and corporate clients.

- Provide tailored travel recommendations based on each client's needs, preferences, and budget.

- Deliver exceptional customer service via phone, email, and other communication channels.

- Proactively follow up with clients before, during, and after travel to ensure a seamless experience and encourage repeat business.

Sales & Booking Management

- Manage travel enquiries from initial consultation through to confirmed bookings.

- Prepare accurate, competitive, and customized travel quotations.

- Coordinate complete travel itineraries, including flights, accommodation, tours, cruises, car hire, travel insurance, and other travel services.

- Manage booking amendments, cancellations, exchanges, refunds, and reissues efficiently.

- Identify opportunities to upsell and cross-sell additional travel products and services.

- Meet individual and team sales targets while maintaining exceptional service standards.

Airfare & Ticketing

- Search, price, book, and issue domestic and international airfares using Sabre GDS.

- Apply strong knowledge of fare rules, ticketing deadlines, exchanges, and refund procedures.

- Recommend the most suitable routing and fare options based on client requirements.

Groups & Corporate Travel

- Coordinate group, conference, and corporate travel arrangements from enquiry through completion.

- Negotiate hotel rates and supplier agreements to secure the best value for clients.

- Liaise with travel suppliers to ensure seamless service delivery.

Systems & Administration

- Utilize Sabre GDS, Tramada, and supplier booking platforms efficiently.

- Maintain accurate client records, booking notes, and travel documentation.

- Ensure booking files are complete, accurate, and compliant with company procedures.

Product & Industry Knowledge

- Stay current with destinations, airlines, hotels, cruises, tours, and industry developments.

- Promote preferred suppliers, special offers, and exclusive travel products where appropriate.

- Participate in ongoing learning to maintain strong product and destination knowledge.

Part-time role: 3 hours per day (15 hours per week)

Originally posted on Himalayas