Transaction Coordinator (L2C)

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.
Position Summary

The Transaction Coordinator plays an important role in the organization by performing, under direct supervision, a number of activities related to assisting originators build complete loan files for submission. This role performs Lead to Contract duties.
Essential Functions
Lead to Contract duties:

- Assist originator in appointment setting with prospective and new applicants.

- Provide new lead call backs within 20 minutes and maintain a 35% conversion rate from lead to appointment.

- Provide administrative support managing various client databases (lead tracker, MyCircle, Zillow, etc.). Send new clients online pre-qualification link on behalf of originator.

- Pull and prep web applications and other administrative based duties, including updating credit reports and AUS findings, for licensed teammates.

- Set and confirm appointments for the originator and manage calendar.

- Prepare and send thank you cards to referral sources and new clients.

- Act as a point of contact for the customer and referral source, keeping them informed throughout the process, subject to the limitations as set forth in Guild’s SAFE Act and Consumer Privacy/Safeguarding in Information policies.

- Run credit on loans assigned to an originator.

- Request status updates from pre-approved clients and referral sources (weekly TBD calls).

- Contact expired, pre-approved clients to gather necessary documentation for licensed teammates to update pre-approval documentation and/or letters.

- Provide marketing support by coordinating, creating, obtaining compliance approval, tracking, and distributing advertising materials as needed.

- Manage monthly compliance-approved email marketing to realtors.

Additional common duties:

- Subject to the limitations set forth in Guild’s SAFE Act policy, collect supporting documentation from customer, gathering necessary documentation for pre-approval.

- Maintain referral source relationships through quick response time and excellent custom service.

- Keep up to date with company approved programs and software systems; implement and execute new systems for team and clients.

- Answer customer inquiries related to active loan, and/or loan application status.

- May provide clerical and administrative support on an as needed basis.

- Per law and/or company practice, this role is prohibited from submitting documents to underwriting; assisting borrowers with the completion of their application or explanation of documents, loan programs, or qualification criteria and quoting rates.

- Per company policy and investor guidelines: this role is prohibited from ordering written (non-third party) employment, income, deposit, mortgage or rental verifications under any circumstances. This also includes:

- Acting as a primary point of contact for the customer, and keeping the customer informed throughout the process.

- Assisting Originator with obtaining an accurate and thorough 1003.

- Analyzing customer’s credit and financial scenario and determining appropriate loan product(s).

- Pricing loan in accordance with Guild’s policies and communicating fees to operations team.

- Quoting rates and making commitments regarding locking to customer.

- Discussing product features with customer.

Qualifications

- High school diploma or equivalent preferred, along with a minimum of one year total experience in Mortgage lending or related field.

- Does not require an active MLO licensing.

- Ability to manage multiple priorities; strong detail orientation and highly organized.

- Works with a strong sense of urgency and responsiveness.

- Passionate about delivering exce