Trainer

Member Access Processing (MAP) is a trusted leader in payment processing solutions. We provide secure, efficient, and tailored services to financial institutions and businesses, enabling seamless transactions for their customers. With a focus on innovation, reliability, and customer satisfaction, MAP is committed to delivering cutting-edge technology and exceptional service in the ever-evolving world of payments. We pride ourselves on creating a positive, collaborative work environment where our employees can grow and make a meaningful impact.

OVERVIEW

We are seeking a highly effective and execution-focused Trainer to support MAP’s activation-driven training model and strengthen client and internal operational readiness. This role is responsible for delivering training that enables clients and internal teams to independently execute critical workflows in live operating environments—not simply understand system concepts. Training is expected to be hands-on, and scenario based.

The Trainer supports client onboarding, post-go-live reinforcement, continuing education, and issue-driven training by translating complex systems, card-processing workflows, Visa DPS functionality, and operational procedures into clear, executable learning experiences. The role partners closely with Client Services, Implementations, Fraud Services, and Product teams to ensure training reflects operational realities, client feedback, support trends, and measurable client outcomes.

ROLE AND RESPONSIBILITIES
Training Delivery & Facilitation

- Deliver live client and internal training sessions for onboarding, continuing education, operational reinforcement, and targeted issue resolution.

- Use real-world scenarios, guided practice, and workflow-based exercises to build independent learner execution.

- Provide real-time coaching and reinforcement during training to confirm learner understanding and training effectiveness.

- Facilitate MAP employee new-hire onboarding as needed, with focus on products, systems, client support workflows, and operational execution.

- Present training content using clear storytelling techniques that connect systems, client use cases, operational impacts, and expected outcomes.

Client Onboarding & Operational Readiness

- Lead onboarding training for new credit union clients across card processing, fraud tools, reporting, disputes, and operational workflows.

- Customize training delivery based on client configuration, operational model, baseline system knowledge, and go-live requirements.

- Prepare agendas, exercises, validation checkpoints, and scenarios aligned to real client use cases.

- Prepare clients to independently execute critical workflows including disputes, VROL, fraud monitoring, reporting, card servicing, and other MAP-supported Visa DPS functions.

- Support go-live preparedness, early-life stabilization, and long-term adoption by reinforcing key operational processes and best practices.

Training Effectiveness, Adoption & Continuous Improvement

- Evaluate learner preparedness and identify opportunities for additional coaching, reinforcement, documentation, or follow-up training.

- Analyze client feedback, support ticket trends, escalations, and post-go-live performance indicators to identify training gaps and continuous improvement opportunities.2

- Promote high levels of client satisfaction, confidence, and self-sufficiency by delivering training that is accurate, actionable, relevant, and aligned with real-world operational requirements.

- Contribute to the continuous evolution of MAP onboarding methodology by incorporating lessons learned, best practices, and client feedback into future training programs.

Cross-Functional & Operational Alignment

- Collaborate with Client Services, Implementations, Fraud Services, Product, and Training teams to ensure training reflects current operational requirements and client needs.

- Surface, document, and elevate operational gaps, recurring client q