TikTok Shop Affiliate Support Specialist

Full-time | Remote | Long-term | US hours (EST preferred)

Your responsibilities will include:

- Manage creator communication across assigned TikTok Shop accounts: respond to messages daily using approved templates, support questions about samples, commissions, challenges, and campaigns, and escalate complex or sensitive cases same day.

- Review and moderate sample request queues: approve creators who meet brand requirements, reject or ignore those who don't, and keep queues cleared daily.

- Vet creators and content for brand fit, quality, engagement, GMV potential, compliance, and brand safety — flagging anything questionable rather than guessing.

- Run creator outreach and campaign support: send approved outreach messages, support collaboration invites and challenge pushes, track responses, and escalate interested creators.

- Monitor assigned accounts daily for open tasks and queue health, keep everything organized and current, and raise blockers or bandwidth concerns proactively.

What we expect from you:

- Hands-on experience with TikTok Shop is a must (Affiliate / Creator Operations / Seller Center) — not just general SMM or customer support.

- Experience in influencer or creator management is a strong plus.

- Strong written English.

- Attention to detail, solid organization, ability to follow SOPs and process a high volume of repetitive tasks quickly and accurately.

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Availability to work US hours, preferably EST (the team is based on the US East Coast).

We offer

- Full-time remote work with a long-term engagement.

- Clear processes, templates, and SOPs — structured onboarding into the accounts.

- Direct collaboration with a US-based team.

Originally posted on Himalayas