Tier 2 Systems Administration Support Service
Tier 2 Systems Administration Support Services | Systems Administrator II
Location: Remote – Available across U.S. and Puerto Rico
Clearance Level: Public Trust (ADP/IT-II); Tier 3 Investigation (NACLC)
Citizenship: U.S. Citizenship required
Summary
We are seeking candidates for a potential opportunity as Tier 2 Systems Administrator – Continuous Operations Support to join our team supporting a large-scale federal IT environment. This role is critical for maintaining 24x7 enterprise operations, troubleshooting complex issues, and ensuring secure, efficient system performance across both on-premise and cloud infrastructures.
Key Responsibilities
-
Provide 24x7 operational support and maintenance for enterprise infrastructure, including servers, firmware, software, and MED365 tenant environments.
-
Troubleshoot and resolve issues involving server patches, software conflicts, configurations, and maintenance activities.
-
Utilize DoD Information Assurance tools to validate patching and security control compliance.
-
Manage Active Directory user accounts: create, modify, recover, restore AD objects, and administer Group Policy Objects (GPOs).
-
Perform Azure AD user and access management, including monitoring resource usage and permissions.
-
Support mobile device management and end-user computing issues, including device resets, configuration, and Device Approval Requests (DAR).
-
Conduct GPO-related troubleshooting, security group management, and GPO application monitoring.
-
Administer enterprise systems, including data recovery, password management, and machine unlock operations.
-
Escalate complex issues to Tier 3 and manage communication for de-escalation back to Tier 1 support.
-
Monitor enterprise infrastructure using tools such as SCOM, Quest Suite, and related monitoring solutions to detect and respond to anomalies.
-
Produce technical documentation including Unscheduled Downtime Reports (UDRs), Situation Reports (SITREPs), After Action Reports (AARs), and service interruption records.
-
Administer eDiscovery operations in MED365, supporting data collection, preservation, processing, and purging for litigation, security incidents, and audits.
Preferred Tools & Technologies
-
Microsoft Active Directory, Azure AD, Group Policy Management
-
Microsoft Endpoint Configuration Manager (MECM/SCCM), System Center Operations Manager (SCOM)
- Quest Tool Suite
-
PowerShell scripting, Microsoft 365 (MED365), Windows Server
-
eDiscovery and litigation support platforms
Minimum Qualifications
-
Hands-on experience in enterprise-level system administration, supporting both on-premise and cloud environments.
-
Proficiency with Active Directory administration, GPO management, and Windows Server technologies.
-
Strong troubleshooting skills for server patching, system conflicts, and security compliance.
-
Familiarity with monitoring tools such as SCOM or Quest Suite.
-
Excellent written and verbal communication skills.
-
Ability to obtain and maintain a Public Trust (Tier 3/NACLC) clearance.
Education & Certifications
-
Required
-
Education – Bachelor’s degree in Information Technology, Cybersecurity, Data Science, Information Sciences, or Computer Science - Bachelor’s degree may be substituted with four (4) years of experience in IT Support roles
-
Certifications – Must possess at least one of the following certifications: Security+ CE, CCNA Security, CySA+, GICSP, GSEC or SSCP.
-
Preferred -
Certification – At least one of the following certifications: Microsoft 365 Certified: Fundamentals OR Microsoft Certified: Azure Fundamentals.
Why Join Us?
This is a unique opportunity to contribute to mission-critical enterprise operations in a high-impact federal environment. Join our team and help ensure the stability and security of enterprise IT systems supporting vital national missions.
📩 Apply today and elevate your career in enterprise IT operations support