Tier 2 Support Engineer

Description

Fluent Trade Technologies is a leading system integrator and hosting provider specializing in ultra-low-latency strategy and market data solutions for the financial industry. Our dynamic team drives our ability to deliver unified communications and cutting-edge technology for tier-1 financial institutions. Learn more about us at .
Position Overview:

As a Tier 2 Support Engineer, you will be responsible for managing global customer technical issues, overseeing internal escalations, maintaining the knowledge base, providing product feedback, and leading support-related projects.
Responsibilities:

- Take ownership of technical issues and provide tier 2 support for major financial clients.

- Handle complex troubleshooting, investigations, and debugging, particularly in Fluent code.

- Implement configuration modifications and thoroughly document troubleshooting and resolution steps.

Desired Skills & Experience:

- At least 5 years of proven experience as a technical support engineer (Tier 2 or Tier 3).

- Strong understanding of Linux systems, including log analysis, regular expressions, and process management.

- Troubleshoot complex technical issues and manage escalation to keep track of ongoing issues.

- Understanding of networking principles, including telnet and TCP/IP.

- Collaborate with cross-functional teams such as R&D, Integration, PM

- Excellent verbal and written communication skills in English

Advantage:

- Experience as an integration engineer in a production environment.

- Experience in quality assurance (QA).

- Knowledge of scripting languages such as Python and Bash.

- Background in finance.

- Familiarity with Jira and ServiceNow.

Originally posted on Himalayas