Test Automation Engineer - Customer Process Automation (Remote, China)
BJAK is building AI-powered workflow systems that automate end-to-end insurance customer journeys, including quotes, policy issuance, renewals, endorsements, claims, payments and follow-ups. These are multi-step processes with complex business logic, where accuracy and consistency directly impact customer experience and operational outcomes.
We're looking for a Test Automation Engineer based in China who focuses on automating and validating customer-facing workflows to ensure BJAK’s insurance automation platform behaves correctly, reliably and consistently across all user journeys.
This is a fully remote position where you'll collaborate closely with our Malaysia-based engineering, product and operations teams to improve quality and reliability across customer processes.
The Mission
Build robust automated testing systems that validate and protect BJAK’s customer-facing insurance workflows, ensuring every step of the customer journey is correct, reliable and free of regression issues.
What You’ll Own
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Build and maintain automated test suites for customer-facing web, API and workflow systems.
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Design end-to-end test coverage for insurance customer journeys including quotes, policy issuance, renewals, endorsements and claims.
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Automate validation of multi-step customer processes and workflow transitions.
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Improve regression testing coverage to prevent customer-impacting issues.
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Work closely with engineers and product teams to validate workflows before release.
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Identify edge cases, failure scenarios and gaps in customer process flows.
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Track and document bugs with clear reproduction steps and customer impact analysis.
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Support manual testing for complex or evolving workflows where automation is not yet complete.
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Improve QA practices, automation frameworks and test strategy across teams.
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Continuously enhance confidence in customer journey stability and correctness.
What We're Looking For
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Experience in QA automation, test engineering or software testing roles.
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Strong ability to build automated tests for real-world customer-facing systems.
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Good understanding of web UI testing, API testing and end-to-end workflow testing.
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Experience validating multi-step business processes or transactional systems.
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Strong attention to detail and ability to identify edge cases in user journeys.
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Clear communication when reporting bugs, risks and customer-impacting issues.
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Experience working closely with engineers, product and operations teams.
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Strong ownership mindset for product quality and customer experience.
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Practical, structured and disciplined approach to testing.
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Comfortable working in fast-paced product development environments.
Bonus Points
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Experience with Playwright, Cypress, Selenium or similar automation frameworks.
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Experience with API testing tools such as Postman, RestAssured or similar.
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Experience testing workflow automation systems, fintech or insurance products.
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Experience with CI/CD-integrated test pipelines.
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Experience improving customer journey reliability in production systems.
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Understanding of distributed systems or event-driven workflows.
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Experience with performance or load testing tools.
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Contributions to test automation frameworks or QA tooling improvements.
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Experience working in AI-driven or automation-heavy platforms.
The Kind of Builder We Want
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Deeply detail-oriented with a strong focus on customer journey correctness.
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Thinks in end-to-end workflows rather than isolated features.
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Calm and structured when testing under fast release cycles.
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Strong at identifying hidden issues in complex multi-step processes.
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Focused on preventing customer-impacting issues before production.
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Proactive in improving test coverage and automation quality.
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Builds confidence in real customer workflows across the platform.
This Role Is Not For
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People who only perform manual checklist-based testing.
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