Technician Sr,Field Service
About Eos Energy Enterprises
Eos Energy Enterprises , Inc. is accelerating the shift to American energy independence with positively ingenious solutions that transform how the world stores power. Our breakthrough Znyth™ aqueous zinc battery was designed to overcome the limitations of conventional lithium-ion technology. It is safe, scalable, efficient, sustainable, manufactured in the U.S., and the core of our innovative systems that today provides utility, industrial, and commercial customers with a proven, reliable energy storage alternative for 3 to 12-hour applications. Eos was founded in 2008 and is headquartered in Edison, New Jersey. For more information about Eos (NASDAQ: EOSE), visit eose.com.
The Sr. Field Service Technician is accountable for system installation, commissioning, and customer support. Reviewing and resolving warranty claims and assisting customers with non-warranty issues. The technician is also responsible for supporting services and maintenance of existing systems.
Responsibilities
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Install, commission, troubleshoot, repair and analyze Eos commercial BESS as well as third-party products sold by Eos in the field, remote via email, telephone and remote support tools (i.e. AR remote support tools), and site visits.
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Utilize company provided Field Service and Work Order Management tools to retrieve and update information timely and accurately.
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Write reports, train customers, and respond to customers’ concerns regarding the functionality and performance of their system.
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Develop detailed knowledge of Eos’ commercial products and third-party products sold by Eos.
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Acceptance & performance testing, troubleshooting, installation, startups, shutdowns, commissioning, and turnarounds of BESS.
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On a regular base work with high voltage DC electricity, three phase power, and the relevant software of the BESS and third part products
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When needed, stand in as site lead. Be able to provide leadership & guidance to FSTs and 3rd party contractors.
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Responsible for detailed reporting for Engineers & Managers such as daily site activities, equipment status, troubleshooting efforts, and performance output.
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Ensure compliance with safety and operational protocols.
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Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Knowledge, Skills, and Abilities
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Ability to work independently, and proactively with minimal supervision and collaborate with Field Service Engineers.
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Ability to communicate challenges in a forthright and accurate manner.
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Solid Computer skills: Windows, Office, Programming (PLC, controls experience a plus)
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Awareness of electrical, crane, forklift and construction work safety.
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Understanding of DC Electrical systems and controls.
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Knowledge using electrical voltage meters and electrical testing equipment.
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Exceptional communication skills: ability to lead by example and through influence.
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Ability to travel domestically and internationally and work at field installations up to 100% of working time for up to three weeks at a time.
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Ability to work at great heights, work in extreme environments, perform prolonged periods of repetitious duties, lift at least 50 pounds frequently.
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Attention to detail and high level of accuracy.
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Knowledge of the National Electrical Code.
Education and Experience
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High school diploma or equivalent required.
- A minimum of three (3) years of (field) experience in Electrical/Electronics/Power electronics and or network communications is recommended.
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Trade or vocational college focusing on electrical work/renewable energy/electronics preferred.
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Prior experience in the renewable industry, preferable energy storage, is strongly preferred
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Experience in applied problem-solving methodology.
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Electrical safety training, NFPA70E or similar.
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Medium Voltage/ Substation experience is a plus.
Travel
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100% - Local Travel, Overnight/No