Technical Trainer, Customer & Partner Enablement

About the Role We are hiring a Technical Trainer to deliver live, instructor-led training (ILT) to onboard new customers and partners onto the NinjaOne platform, via both remote/virtual and in-person onsite sessions. This is a delivery-focused, learner-facing role. You will run live enablement sessions, keeping participants engaged, answering real product questions, helping learners reach a level of understanding that will accelerate formal certification, and facilitating “virtual labs” that enable learners to get real-world, hands-on experience, in a safe and non-destructive environment. You will also partner with our content subject matter experts and owners to maintain and update the material in line with product updates as the platform evolves. This is a key customer- and partner-facing role offering a unique opportunity to lead both new and existing customers and partners to success with the NinjaOne platform. Location We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, ME, MA, NJ, NC, NY, OR, TN, TX, VA, & WA. Preference will be given to candidates who reside in Austin, TX or Tampa, FL or those who are willing to relocate without assistance. Travel Requirement: ~40%, including onsite customer training, industry events, and team collaboration. What You’ll be Doing - Facilitate the NinjaOne training curriculum, such as our Certified Technician course, a multi-module program that covers the breadth of the NinjaOne platform. You will be a part of the team that ensures the curriculum and the content continuously evolves in line with product updates. - Deliver engaging live, in-person and remote/virtual instructor-led training sessions to external customers and partners, using a variety of instructional techniques (explanation, demonstration, guided practice, discussion, exercises etc). - Facilitate the virtual classroom: manage pacing, screen shares, polls, Q&A, and breakout activities, and keep remote participants engaged, active and on track. - Explain technical concepts clearly to audiences with mixed experience levels and adapt your delivery to the room. - Guide learners through hands-on practice with the platform and support them toward earning formal NinjaOne certification. - Assess learner needs and readiness then evaluate training effectiveness; recommend improvements as appropriate. - Partner with content owners and product teams to keep course content, guides, and materials accurate and aligned with NinjaOne product updates. - Maintain deep, current product knowledge of the NinjaOne platform. - Track and report on session delivery, attendance, and certification outcomes. - Other duties as needed. About You - 3+ years delivering instructor-led technical training, including live virtual/online as well as in-person onsite delivery to adult learners. - Demonstrated ability to facilitate and hold attention in a live virtual classroom setting that includes a hands-on virtual labs environment, not just presentation. - Strong verbal communication, presentation, and facilitation skills, with clear speech and confident delivery. - Ability to select instructional methods appropriate to the audience and to teach/instruct others effectively. - Skill in assessing learner needs and evaluating whether training achieved its goals. - Proficiency with virtual classroom/webinar tooling; comfort with a learning management system (LMS) and presentation software. - Foundational IT knowledge relevant to endpoint management/RMM, sufficient to teach the platform credibly and answer practitioner questions – direct experience with NinjaOne a definite plus. - Strong written communication for producing and refining handouts, guides, and course materials. - Based in the United States with authorization to work in the US. - A reliable remote work setup: stable high-speed internet, a quiet space, and a working webcam and microphone. - Availab