Technical Support Specialist German Speaker

We are looking for Technical Support Specialist - this is a WFH opportunity

As a Customer Service Associate (CSA) - Network Operator, you will play a crucial role in providing outstanding support to customers. You will handle network-related inquiries and issues while leveraging your IT and network knowledge to ensure effective resolution.
Key Responsibilities:

- Provide high-quality customer support for network-related issues and inquiries.

- Manage and resolve network issues, utilizing your IT and network expertise.

- Support ticketing processes and ensure timely resolution of customer concerns.

- Coordinate with network engineering teams to address customer network needs.

- Demonstrate strong customer orientation and multitasking abilities.

- Effectively communicate with customers, providing clear and timely updates.

- Apply time management skills to prioritize tasks and achieve results.

Qualifications:

- 1-2 years of experience in a similar role, preferably within telecom or ticketing processes.

- Strong background in IT and customer support, with a solid understanding of network knowledge.

- CISCO certification is preferred.

- Proficiency in network engineering for customer networks.

- Excellent customer orientation, multitasking skills, and time management abilities.

- Result-oriented with strong communication skills.

- Fluent in German and English at a C1 level.

Remuneration:

- Competitive salary and benefits package.

- Opportunities for professional development and growth.

- A supportive and dynamic work environment.

Originally posted on Himalayas