Technical Support Specialist- Fully Remote

Job Duties:

- Provide support to Ting customers by phone and email

- Create and maintain clear, concise and accurate documentation for internal and external use

- Act as liaison to ensure smooth operations and service delivery to all customers and partners

- Identify, report, and document technical issues to help isolate and resolve issues in a timely manner

- Support Engineering team with testing software and hardware

- Troubleshoot issues down to the root cause

- Perform other duties as required

Requirements:

- Associates Degree or valid (up to date) certification in related field

- 2 years' work experience in a technical support or customer support role

- A willingness and ability to participate as a member of a team in a rotating schedule, including nights, weekends and holidays

What We Offer:

- Competitive salary + equity

- Freedom - ability to make, own, and carry out decisions

- Health, dental, and vision insurance

Originally posted on Himalayas