Technical Support Specialist

Job Details:

- Assume responsibility for problems and service requests and make sure they are completed successfully within the SLA (Service Level Agreement).

- To aid in this process, hold onto and expand your knowledge and abilities.

- Improve our customer service, internal procedures, and operations by proactively identifying recurring problems or service risks and helping to prevent them.

- Obtain quotes, oversee the purchase and billing of IT licences and equipment to ensure the company gets the best deal possible.

- Oversee the lifecycle of IT assets from acquisition to disposal.

- Exchange knowledge to benefit fellow team members and clients.

- Write educational content for the self-service portal.

- Assisting with IT systems and infrastructure

- Constant communication with staff members at all organisational levels, including those based on ships, in distant offices, and worldwide office workers.

Qualifications:

- Good working knowledge of Desktop/Laptop and Operating System (Windows/ Mac OS) support

- Excellent communication skills in both written and spoken English

- Microsoft Office 365 Suite knowledge in particular Administration, Teams, Outlook and Sharepoint

- Strong customer focus - identifies needs and finds solutions to meet them

- Hands-on experience of dealing with Meraki/Cisco or other next-gen firewalls

- Experience with IT asset management and automation tools such as Desktop Central

- Audio-Video/Video Conferencing support

- Industry certification in: Microsoft MCSE, Microsoft 365, AWS (Amazon Web Services), Security, or ITIL

- Project Management running small-scale projects from inception to completion using good project management practices

Originally posted on Himalayas