Technical Support Representative

The Technical Support Representative will be an integral part of our client's support team--offering expert assistance for a wide range of technical issues to English-speaking clients over the phone and through remote access and tech support tools. The ideal candidate will have a strong background in BPO call center inbound phone calls from English-speaking clients, and extensive experience with troubleshooting both Apple Macbook and Windows PC environments. Job Responsibilities: - Over-the-phone troubleshooting, diagnosing, and repairing via remote access on complex technical issues involving Mac and Windows-based systems. - Address slow computer performance, operating system reinstallation, Mac recovery, PC reset, malware and virus removal, driver updates, and email-related problems, especially with Microsoft Outlook. - Troubleshoot hardware issues including hard drives, RAM, and power supplies. - Resolve network and internet issues, browser problems with Google Chrome, and PC game crashes. - Set up and troubleshoot printers on WiFi connections and resolve printer driver issues. - Provide timely solutions, document issues effectively, and conduct thorough follow-ups with customers. - Utilize sales skills to upsell support packages post-service resolution. - Maintain organization, punctuality, and reliability as core professional attributes. Requirements - Proficient in troubleshooting Mac and Windows operating systems. - Skilled in resolving a broad spectrum of technical issues. - Strong sales acumen with experience in upselling products and services. - Excellent communication and documentation skills. - Proven track record of dependability and adherence to schedules. - Ability to work full-time hours with availability on weekends. Minimum Technical and Work Environment Requirements: - Internet Connection: - Primary internet connection with a minimum speed of 15 Mbps . - Backup internet connection with at least 10 Mbps . - Backup connection must be capable of supporting work during a power outage. - Primary Device: - Desktop or laptop equipped with at least: - Intel Core i5 (8th generation or newer) , Intel Core i3 (10th generation or newer) , AMD Ryzen 5 , or an equivalent processor. - A minimum of 8 GB RAM . - Backup Device: - Must meet or exceed the performance of an Intel Core i3 processor. - Must be functional during power interruptions. - Peripherals and Workspace: - A functioning webcam . - A noise-canceling USB headset . - A quiet, dedicated home office space . - A smartphone for communication and verification purposes. Benefits - Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. - Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. - Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward. - Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. - Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. - Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best. Originally posted on Himalayas