Technical Support Rep.

Job Skills:

- Troubleshoot, research, isolate and resolve information system problems using internal knowledge base and tools

- Recognize customer's problems that should be escalated to the next level for resolution following established protocols

- Apply understanding and knowledge of information systems products and services to assist customers on technical matters

- Performs other duties and tasks as assigned by the Team Lead

Job Qualifications:

-

1-3 years Customer Service and/or Technical Support experience

- High School Diploma (or equivalent) and willingness to learn through on the job training

- Experience using or supporting Microsoft Windows and PC hardware

- Demonstrates strong verbal, written, and listening skills

- Exhibits a strong work ethic, must meet quality, productivity, and attendance metrics

- Exhibit a high level of professionalism with extreme sensitivity to customer satisfaction

Originally posted on Himalayas