Technical Support Engineer (AMER)
About the Job
Join zerohash as a Technical Support Engineer and help drive the efficiency of our global value transfer infrastructure. This role is perfect for a detail-oriented professional with a few years of experience who enjoys technical problem-solving and communicating directly with clients to make an immediate impact. You will play a key part in ensuring our digital asset and fiat transactions move seamlessly while using your technical skills to build internal improvements and processes.
Responsibilities
-
Technical Troubleshooting: Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues.
-
Product Advocacy: Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback
-
Tooling: Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health.
-
Alerting: Create alerts, monitors, and runbooks to catch issues before they bubble into something bigger.
-
Incident Management: Provide support for our enterprise partners during incidents on critical applications and infrastructure issues
Requirements
-
Experience: +3 years of experience in a technical client-facing support engineering, solutions engineering, or software development role
-
API Knowledge: Strong understanding REST APIs, SDKS, websockets, and webhooks.
-
SQL Knowledge: Ability to write SQL queries to retrieve and analyze data from internal databases.
-
Polyglot: Proficiency in one or more common programming languages, preferably Python, Javascript/Typescript, Golang, or Rust.
-
Tooling Experience: Experience with logging, documentation, ticket tracking, and SLA monitoring tools.
-
Communication: Ability to break down technical issues clearly to both technical and non-technical stakeholders.
Preferred
- Experience working with Docker, Kubernetes, and other infrastructure components
- Background in fintech, SaaS, or other fast-moving industries
- Basic understanding of blockchains, crypto, and web3 technologies
Benefits
- Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only)
- Vision & Dental Insurance (U.S. only)
- Chance to earn equity
- Maternity & Paternity leave (after 6 months)
- WeWork All Access Membership
- WFH Yearly Stipend
- L&D Yearly Stipend (after 6 months)
About zerohash
zerohash is the leading crypto and stablecoin infrastructure platform and the operating system for digital money, powering the next generation of financial services. Founded in 2017, zerohash enables banks, brokerages, fintechs, and payment companies to offer crypto trading, stablecoin payments, and tokenized assets without having to build or manage complex blockchain infrastructure on their own.
The zerohash platform supports three core pillars: Trade, Transact, and Tokenize. Through a single integration, customers can launch regulated crypto buy, sell, and custody services; enable 24/7 stablecoin-based funding, payouts, and settlement; and issue and manage tokenized assets with built-in compliance, risk controls, and reporting. By abstracting away technical, regulatory, and operational complexity, zerohash allows partners to treat digital assets as just another financial primitive: fast, programmable, and global.
zerohash is trusted by some of the world’s most recognized financial and consumer brands, including Interactive Brokers, Morgan Stanley, Stripe, Franklin Templeton, BlackRock, DraftKings, Gusto, Worldpay, Kalshi, One Pay, among others. Today, zero infrastructure supports millions of end users across brokerage, wealth, payments, and marketplace platforms globally.
The company is deeply regulated and compliance-first, operating across the U.S. and internationally with licenses and approvals that allow partners to enter crypto and stablecoins with confidence. zerohash has become a trusted partne