Technical Support

About igloo

igloo is a global leader in large-scale smart access management solutions for homes and cities. We provide an end-to-end hardware and software solution giving property managers, operators, and tenants seamless, secure, and connected access experiences. With a strong presence in 5,000+ enterprise customers and 80+ distributors worldwide, we’re shaping a keyless future.
The Role

This role will be responsible for providing support, troubleshooting issues, guiding users through solutions, and collaborating with internal teams to ensure a smooth and reliable user experienceThis role will require to work in shift between US daytime and Indonesia daytime
Duties & Responsibilities

- Work in shift between Indonesia daytime and US daytime hours to support users and ensure coverage across time zones

- Provide first-line technical support via email, chat, or Jira ticket

- Troubleshoot and resolve technical issues and enquiries

- Investigate and escalate complex technical problems to engineering teams when necessary

- Document issues, resolutions, and technical processes clearly

- Assist in onboarding users by guiding them through setup and integration processes

- Collaborate with product and engineering teams to improve system reliability and user experience

- Maintain up-to-date knowledge of product features and technical updates

Qualifications

- BSc/BA in Computer Science, Engineering or a related field

- Preferably 1-2 Years’ of experience in technical support, helpdesk, or related technical role

- Basic understanding of APIs, HTTP protocols, and troubleshooting tools

- Familiarity with logs analysis and debugging

- Strong programming/scripting skills (e.g., Java, Python, JavaScript)

- Good communication in English both written and verbal

Salary: SGD2000-2200
Originally posted on Himalayas