Technical Support (Application Support)

Main Duties & Responsibilities
The qualified candidate is responsible for:

- Working closely with development team to understand new features, configurations and elements to be deployed in each package.

- Possessing specialist knowledge of operating systems, devices, applications and software.

- Providing technical support to teams within the organization, and to external clients when required.

- Assisting with system integrations.

- Identifying and resolving technical issues.

- Coordination at a local and international level where required

- Coordinating with infrastructure department regarding deployment related matters and troubleshooting.

- Troubleshooting daily production and test issues.

Qualifications:

- Bachelor's degree in Information Technology, Computer Science, Computer Engineering and related fields

- 1 - 5 year of experience in deployment, application troubleshooting and related competences

- Strong problem-solving skill with analytical thinking to identify the root cause of failure under pressured situation

- Be able to write, read and speak English, especially comprehensive and well-organized writing skill is highly preferred.

- Be able to work at home during late night if emergency

- Be able to work as a team, will to learn, and very detailed oriented

Originally posted on Himalayas