Technical Support Agents Level A+ / Tier 1

Are you ready to step into the world of cutting-edgelive dealer and gaming experiences? We are a dynamic, worldwide company seeking passionate individuals to join our team as TechnicalSupport Agents!
What We Offer:

🕒 Full-time position with 5 days a week, offering flexible schedules (morning/afternoon/night)

💻 Work from Home - Embrace the comfort and flexibility of remote work

💰 Competitive Salary - Rewarding your dedication and expertise

📈 ProfessionalDevelopment Opportunities - Growth is encouraged and supported for every team member
Responsibilities:

- Handle client support over live chat, email, and the ticketing system.

- Investigate client incidents and keep clear, accurate records.

- Maintain and update support documentation.

- Monitor systems, resolve issues, and report on status.

- Collaborate with and escalate to other teams (QA, dev, PMs, Account Managers).

- Flag opportunities to improve how the team works.

Requirements:

- 2+ years of customer service experience, especially in live chat or written support.

- Strong written English; spoken English clear enough to be easily understood.

- Strong multitasking and problem-solving.

- Willing to work fixed mixed shifts, including a minimum of two night shifts per week.

- Self-driven and reliable with low or no direct supervision (a real work-from-home role).

- Comfortable escalating to and working with other departments.

Advantages:

- Experience with Jira or other ticketing / service-desk tools.

- Exposure to the online gaming or gambling industry.

- Experience with video streaming, API integrations, or CMS systems.

- Experience working with remote or distributed teams.

Ready to Level Up? Apply Now!

Originally posted on Himalayas