Technical Support Advisor (Portuguese)

We are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Portuguese speaking Technical Support Advisor to join their teams in A Coruña.
Position: Technical Support Advisor
Location: A Coruña, Spain / On-Site
Employment type: Full-time
Remuneration: Base salary + bonuses.
DUTIES AND RESPONSIBILITIES:

- Provide technical support and assistance for a project with a leading software development company.

- Utilize prior experience or skills gained as an IT Technician to troubleshoot and resolve technical issues effectively.

- Collaborate with cross-functional teams to ensure seamless project execution and customer satisfaction.

- Offer guidance and solutions to clients, ensuring timely and accurate resolution of technical challenges.

- Contribute to the continuous improvement of processes and provide valuable insights based on technical expertise.

REQUIREMENTS:

- Fluent in Portugal Portuguese and English, with strong proficiency in both written and spoken communication.

- Knowledge of Spanish is a plus.

- Background or experience in IT technologies/products, particularly in Cloud solutions or tools related to Office, Outlook, OneDrive, Exchange, SharePoint, Lync Server, and Microsoft Windows is valuable.

- Ability to manage a wide range of customer interactions with professionalism and empathy.

- Strong critical thinking and problem-solving skills for effective resolution of issues.

OFFER:

- Full-time (39 hours) contract, Monday to Friday, with rotating shifts between 09:00 and 21:00.

- Dynamic and multicultural work environment.

- Strong focus on work-life balance.

- Comprehensive training on the product, advanced technologies, and in-demand skills in the market.

- Office-based position in A Coruña location, or the option to work remotely from anywhere in Spain.

- Guidance and tools to reach career potential

Originally posted on Himalayas