Technical Project Engineer (CCaaS & UCaaS)

We are looking for a highly skilled PSO Technical Project Engineer (CCaaS & UCaaS) to lead end-to-end implementation of customer communication platforms. In this role, you will manage full-cycle onboarding projects, configure and deploy communication systems, support technical integrations, and ensure a seamless go-live experience for clients. You will act as the primary implementation owner, bridging technical execution with strong client-facing communication and project delivery discipline. If you enjoy solving implementation challenges, working with communication platforms, and managing client-facing technical deployments from start to finish, this role is for you. Duties and Responsibilities - Lead full-cycle implementation projects (typically 30–90 days) from kickoff through go-live and hypercare - Own and manage 1–2 concurrent client implementations depending on workload - Conduct project scoping, requirements gathering, and solution design with clients - Configure and deploy CCaaS and UCaaS platforms such as Zoom, Five9, Genesys, Dialpad, or similar systems - Manage technical setup including number porting, routing configuration, system provisioning, and UAT testing - Support integration and configuration of APIs and connected systems where applicable - Facilitate client onboarding sessions, training, and implementation workshops - Serve as the primary point of contact for clients throughout the implementation lifecycle - Coordinate with internal teams including IT, project managers, and support teams to ensure delivery success - Ensure smooth transition to vendor support or operations teams after go-live - Create and maintain implementation documentation, onboarding guides, and technical playbooks - Identify implementation risks, troubleshoot deployment issues, and recommend solutions in real time Technical Expertise - Experience with CCaaS and/or UCaaS platforms (e.g., Zoom, Genesys, Five9, Dialpad, or similar) - Strong understanding of system configuration, telephony setup, and call flow design - Experience with integrations, APIs, and technical implementation workflows - Background in SaaS onboarding, technical consulting, or implementation engineering Core Skills - Strong problem-solving and systems-thinking mindset - Ability to manage complex implementation timelines and multiple stakeholders - Highly organized with strong attention to detail - Comfortable troubleshooting technical issues during live implementations Communication & Soft Skills - Strong English communication skills (fluent required) - Confident leading client-facing calls, workshops, and training sessions - Customer-focused, empathetic, and solution-oriented approach - Ability to work independently in a remote, cross-functional environment - Strong documentation skills and ability to translate technical work into clear processes Bonus Points: - Experience designing or managing backend workflows for operational processes. - Familiarity with automation testing and data extraction from PDFs or other structured documents. - Experience working in startup or remote operations environments. - Exposure to HIPAA-compliant processes or healthcare operational workflows. Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes: - Permanent remote work flexibility - Annual performance bonuses - Dedicated coaches offer an extra channel of support and skill-building - Opportunities for professional growth At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers. Learn More Stay updated on open roles and industry insights. Follow us on: - [Instagram](https://www.instagram.com/hireframe?igsh=MW15am5hem9tNnV5cQ%3D%3D&utm_source=qr) - [Facebook](https://www.facebook.com/profile.php?id=61579140823276&mibextid=wwXIfr&rdid=ZuLtKxs0JAAY03F5&share_url=https%3A%2F%2Fwww.facebook.com%2Fshare%2F1BCYoJdzge%2F%3Fmibextid%3DwwXIfr#) - [LinkedIn](https://www.linkedin.com/company/hireframe/posts/?feedView=all) - [YouTube](https://www.youtube.com/@Hireframe) - Visit our website: [www.hireframe.com](http://www.hireframe.com/) Tune in to our What Worked podcast Check out [What Worked podcast](https://www.youtube.com/@WhatWorked), hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders—including some of our clients. Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes: - Permanent remote work flexibility - Paid Time Off - Health Maintenance Organization (HMO) coverage - Annual performance bonuses - Dedicated coaches offer an extra channel of support and skill-building - Opportunities for professional growth At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers. Learn More Stay updated on open roles and industry insights. Follow us on: - [Instagram](https://www.instagram.com/hireframe?igsh=MW15am5hem9tNnV5cQ%3D%3D&utm_source=qr) - [Facebook](https://www.facebook.com/profile.php?id=61579140823276&mibextid=wwXIfr&rdid=ZuLtKxs0JAAY03F5&share_url=https%3A%2F%2Fwww.facebook.com%2Fshare%2F1BCYoJdzge%2F%3Fmibextid%3DwwXIfr#) - [LinkedIn](https://www.linkedin.com/company/hireframe/posts/?feedView=all) - [YouTube](https://www.youtube.com/@Hireframe) - Visit our website: [www.hireframe.com](http://www.hireframe.com/) Tune in to our What Worked podcast Check out [What Worked podcast](https://www.youtube.com/@WhatWorked), hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders—including some of our clients.