Technical Operations Support

We are looking for a detail-oriented and proactive Technical Operations Support/Coordinator to support our client’s operational processes during US daytime hours (Philippines night shift) . This role is primarily operational and client-facing, focused on ensuring continuity, accuracy, and smooth handovers between night and day teams.

This position is ideal for early-career professionals who enjoy structured workflows, documentation, quality assurance, and problem-solving in a fast-paced environment.

Core Responsibilities:

-
Serve as the primary point of contact for client inquiries during US daytime hours.

-
Support day-to-day operational processes and system configurations.

-
Perform quality assurance (QA) checks to ensure accuracy and completeness of work.

-
Prepare and maintain Standard Operating Procedures (SOPs) , documentation, and detailed handover notes to ensure seamless transition with the daytime team.

-
Monitor dashboards and operational reports ; identify and escalate issues when necessary.

-
Collaborate closely with internal teams to troubleshoot and resolve operational challenges.

-
Ensure adherence to established workflows, processes, and documentation standards.

-
Proactively follow up on tasks and unresolved issues to ensure closure.

Complementary Skills (Nice to Have):

-
Basic knowledge of SQL, Excel, dashboards, or reporting tools

-
Ability to perform light data analysis to spot trends, inconsistencies, or anomalies

-
Familiarity with QA processes and operational reporting

Ideal Candidate Profile:

Experience

-
Entry-level: 0–2 years in operations, support, QA, or a related role

Core Skills

-
Operational support and workflow management

- SOP and documentation maintenance

-
Clear written and verbal English communication

-
Client-facing support or internal stakeholder collaboration

-
Strong attention to detail and process adherence

-
Problem-solving with proactive follow-through

Traits

- Detail-oriented and organized

-
Adaptable and comfortable working independently

- Collaborative and responsive

-
Proactive mindset with a strong sense of ownership

Work Schedule:

-
Must be willing and able to work Philippines night shift hours to support US daytime operations

Important Notes:

This role is NOT a fit for candidates who:

-
Are primarily focused on advanced data analytics or senior-level analytical roles

-
Are seeking a data-heavy, strategy-driven position

-
Lack client-facing or operational support experience

-
Are unable or unwilling to work night-shift hours

Originally posted on Himalayas