Technical Engineer (Amazon Connect and CloudWatch)

🏢 Global Rabbits · all Global Rabbits jobs

📍 United States

📅 Posted 2026-07-19 · via Himalayas

🏷 Cloud-Engineer,AWS,Software-Development,Site-Reliability-Engineering,Cloud-Monitoring,Observability-Engineering,Amazon-Connect-Engineer,Senior-AWS-Engineer,Senior-Amazon-Connect-Developer,DevOps-Engineer

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This is a remote position.

Global Rabbits is a true Nearshore provider, attracting the best talent from LATAM and providing our customers with top tier results while offering a cost effective solution. We partner with our clients by building digital teams that extend their capabilities and allow them to leverage our talented nearshore resources. We are looking for a Technical Engineer with strong development and AWS expertise to support our Amazon Connect and AWS monitoring initiatives. The ideal candidate will combine software engineering skills with hands-on experience in cloud infrastructure, observability, and contact center technologies.
Requirements

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5+ years of experience in software development or cloud/DevOps engineering.

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Strong knowledge of Node.js (v18+), Python, JavaScript .

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Advanced AWS experience, including IAM, VPC, networking basics .

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Hands-on experience with Amazon Connect (contact flow design, telephony/VoIP, integrations).

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Proven experience with CloudWatch Logs Insights (queries, dashboards, alarms).

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Familiarity with incident/problem management , observability, and automation scripting.

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Experience with Terraform/CloudFormation for monitoring infrastructure.

- Advanced spoken and written English.

Responsibilities

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Amazon Connect & Telephony

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Design, build, and optimize contact flows (IVR, call routing, queue management) using Amazon Connect Flow Designer .

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Configure telephony/VoIP integrations, including SIP, routing, and call handling.

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Integrate Amazon Connect with CRMs, ticketing systems, or custom applications via APIs/SDKs .

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Customize agent dashboards/CCP using JavaScript/React .

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Cloud Monitoring & Observability

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Develop and maintain CloudWatch dashboards, metrics, alarms, and X-Ray traces .

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Write and optimize CloudWatch Logs Insights queries to analyze and troubleshoot logs.

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Automate log ingestion, analysis, and reporting using Python, Bash, or PowerShell .

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Implement monitoring infrastructure as code using Terraform or CloudFormation .

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Troubleshoot and resolve incidents by correlating logs, alarms, and metrics.

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Analytics & Reporting

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Build real-time dashboards using Amazon Connect metrics.

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Export data for BI tools to improve decision-making and performance insights.

This poisition is for LATAM-based applicants .

Originally posted on Himalayas

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